IT Implementation & Automation Analyst

Delaware North; Buffalo (NY); On-site; USD 69,000 - 93,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with up to 4% company match

Annual performance bonus based on role

Paid vacation days and holidays

Paid parental bonding leave

Tuition and/or professional certificate

Generous friends-and-family discounts

Job summary

Delaware North in Buffalo, NY is seeking an IT Implementation Analyst to ensure the needs of the properties and the business are met by providing the tools necessary for standard application implementations. This role will also be the resource for documentation and implementation automation for updates, upgrades, and new implementations.

If you are passionate about technology and thrive in a fast-paced environment, this is an exciting opportunity to support and enhance our implementations.

Qualifications

• Associate’s degree or equivalent in information management, business administration, computer science, or a related field.
• Minimum of 2 years of relevant work experience in the hospitality, entertainment, or related industry with exposure to information security.
• Experience with Python scripting, PowerShell, and Postman.

Responsibilities

• Work with product team and project team to assist in implementations elements.
• Work with project team to identify property interfaces, data requirements and any exceptions to an Implementation.
• Educate and train business stakeholders and system users of features.
• Learning systems to create repeatable processes for implementation and training purposes.
• Document the complete configurations necessary for a stable delivery anticipating the unique client requests that may occur during at implementation.
• Plan and create automations that will ensure proper configuration governance of a successful implementation.
• Develop and engage users in training programs.
• Prepare documents and materials for seamless handoff to the client delivery and support teams.
• Comply and enforce IT and Company-wide policies and procedures

Skills

Python scripting

PowerShell

Postman

APIs integration

Documentation expertise

Project management

Education

Associate’s degree or equivalent in information management, business administration, computer science, or a related field

Tools

SharePoint

ServiceNow

Microsoft Productivity Suite

POS systems

Job description

Delaware North in Buffalo, NY is seeking an IT Implementation Analyst to ensure the needs of the properties and the business are met by providing the tools necessary for standard application implementations. This role will also be the resource for documentation and implementation automation for updates, upgrades, and new implementations.

If you are passionate about technology and thrive in a fast-paced environment, this is an exciting opportunity to support and enhance our implementations.