IT Implementations Analyst

Delaware North; Buffalo (NY); On-site; USD 69,000 - 93,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with up to 4% company match

Annual performance bonus based on role

Paid vacation days and holidays

Paid parental bonding leave

Tuition and/or professional certificate

Generous friends-and-family discounts

Job summary

Delaware North in Buffalo, NY is seeking an IT Implementation Analyst to ensure the needs of the properties and the business are met by providing the tools necessary for standard application implementations. This role will also be the resource for documentation and implementation automation for updates, upgrades, and new implementations.

If you are passionate about technology and thrive in a fast-paced environment, this is an exciting opportunity to support and enhance our implementations.

Qualifications

• Associate’s degree or equivalent in information management, business administration, computer science, or a related field.
• Minimum of 2 years of relevant work experience in the hospitality, entertainment, or related industry with exposure to information security.
• Experience with Python scripting, PowerShell, and Postman.

Responsibilities

• Work with product team and project team to assist in implementations elements.
• Work with project team to identify property interfaces, data requirements and any exceptions to an Implementation.
• Educate and train business stakeholders and system users of features.
• Learning systems to create repeatable processes for implementation and training purposes.
• Document the complete configurations necessary for a stable delivery anticipating the unique client requests that may occur during at implementation.
• Plan and create automations that will ensure proper configuration governance of a successful implementation.
• Develop and engage users in training programs.
• Prepare documents and materials for seamless handoff to the client delivery and support teams.
• Comply and enforce IT and Company-wide policies and procedures

Skills

Python scripting

PowerShell

Postman

APIs integration

Documentation expertise

Project management

Education

Associate’s degree or equivalent in information management, business administration, computer science, or a related field

Tools

SharePoint

ServiceNow

Microsoft Productivity Suite

POS systems

Job description

The opportunity

Delaware North is hiring an IT Implementation Analyst to join our team in Buffalo, New York. This role will be responsible for ensuring that the needs of the properties and the business are met by providing the tools necessary for completion of standard application implementations. This role will be the resource for documentation and implementation automation for updates, upgrades, and new implementations.

The opportunity

Delaware North is hiring an IT Implementation Analyst to join our team in Buffalo, New York. This role will be responsible for ensuring that the needs of the properties and the business are met by providing the tools necessary for completion of standard application implementations. This role will be the resource for documentation and implementation automation for updates, upgrades, and new implementations.

If you are passionate about technology and thrive in a fast-paced environment, this is an exciting opportunity to support and enhance our implementations.

Pay

Minimum – Anticipated Maximum Base Salary: $68,800 - $92,900 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/.

What We Offer

At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer:

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

What will you do?

• Work with product team and project team to assist in implementations elements.
• Work with project team to identify property interfaces, data requirements and any exceptions to an Implementation.
• Educate and train business stakeholders and system users of features.
• Learning systems to create repeatable processes for implementation and training purposes.
• Document the complete configurations necessary for a stable delivery anticipating the unique client requests that may occur during at implementation.
• Plan and create automations that will ensure proper configuration governance of a successful implementation.
• Develop and engage users in training programs.
• Prepare documents and materials for seamless handoff to the client delivery and support teams.
• Comply and enforce IT and Company-wide policies and procedures

More About You

• Associate’s degree or equivalent in information management, business administration, computer science, or a related field
• Minimum of 2 years of relevant work experience in the hospitality, entertainment, or related industry with exposure to information security
• Working knowledge of enterprise systems such as point of sale, hospitality, and Microsoft Productivity Suite
• Experience in documentation, training, and project management
• Experience with Python scripting, Power Shell, and Postman
• Experience in leveraging APIs to interpret system configurations
• Experience with SharePoint and ServiceNow is a plus

Shift details

• Days: M-F
• Evenings as needed

Who We Are

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.

Together, we’re shaping the future of hospitality — come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.