IT Helpdesk Tier I Engineer – Onsite with Client Travel

Proven IT; Tinley Park (IL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Group Health Insurance

401K Plan with employer match

Free on-site fitness center

Generous parental leave

Job summary

Proven IT is seeking a Tier I Engineer in Tinley Park, Illinois, responsible for providing managed IT support with a focus on troubleshooting and maintenance. The ideal candidate will have a Bachelor's degree in a related field and preferred experience in IT.

This full-time role requires strong problem-solving skills and the ability to communicate effectively with clients and team members. Position includes local travel to client sites, with a competitive salary ranging from $35,000 to $50,000.

Qualifications

• Bachelor's degree or related experience in IT.
• Strong analytical, communication, and technology skills.
• Ability to work in a physical office and travel to client sites.

Responsibilities

• Provide first line support for Proven IT customers.
• Analyze and troubleshoot customer needs.
• Document troubleshooting steps and resolution.

Skills

Strong problem-solving skills

Communication skills

Technical knowledge

Attention to detail

Education

Bachelor's degree in Computer Information Systems/MIS or related field

Tools

CompTIA A+

CompTIA Network+

MS-900 (Microsoft 365 Fundamentals)

AZ-900 (Azure Fundamentals)

Job description

Proven IT is seeking a Tier I Engineer in Tinley Park, Illinois, responsible for providing managed IT support with a focus on troubleshooting and maintenance. The ideal candidate will have a Bachelor's degree in a related field and preferred experience in IT.

This full-time role requires strong problem-solving skills and the ability to communicate effectively with clients and team members. Position includes local travel to client sites, with a competitive salary ranging from $35,000 to $50,000.