Enterprise IT Support Specialist - Tier 2/3 & 40% Travel

Forbes Technical Consulting; Illinois; Hybrid; USD 60,000 - 80,000; Full time

Job summary

Forbes Technical Consulting is seeking an experienced IT Support Specialist to provide Tier 2 and Tier 3 technical support across enterprise-level environments. The role involves troubleshooting hardware, software, and network issues, with occasional travel to plant locations in Illinois.

The ideal candidate will have over 3 years of experience, proficiency with Active Directory, and strong problem-solving skills. Join a collaborative team to enhance service delivery and support IT operations effectively.

Qualifications

• 3+ years of hands-on experience in IT end-user and systems support.
• Strong problem-solving skills and ability to perform effectively under pressure.
• Ability to work independently and as part of a collaborative team.

Responsibilities

• Provide Tier 2 and Tier 3 technical support across enterprise-level environments.
• Troubleshoot and resolve hardware, software, and network issues for end users.
• Support multi-site operations with occasional on-site visits.

Skills

Technical support

Problem-solving

Communication

Customer service

Organizational skills

Collaborative teamwork

Tools

Active Directory

Microsoft/Windows

Google Suite

ServiceNow

Job description

Forbes Technical Consulting is seeking an experienced IT Support Specialist to provide Tier 2 and Tier 3 technical support across enterprise-level environments. The role involves troubleshooting hardware, software, and network issues, with occasional travel to plant locations in Illinois.

The ideal candidate will have over 3 years of experience, proficiency with Active Directory, and strong problem-solving skills. Join a collaborative team to enhance service delivery and support IT operations effectively.