IT Helpdesk Technician (Tier I) – Onboarding & Support

Hurricane Tire; Tulsa (OK); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Paid vacation

Medical insurance

401(k) with company match

Employee discounts

Job summary

Big Brand Tire & Service is seeking an IT Support Level I Technician to provide first-line technical support across all company locations. The role emphasizes resolving routine hardware, software, and network issues, assisting with onboarding/offboarding, and maintaining IT documentation and inventory.

The ideal candidate will deliver excellent customer service, communicate effectively, and show eagerness to grow within IT operations.

Qualifications

• Associate degree or equivalent experience in Information Technology, Computer Science, or related field.
• 1–2 years of IT helpdesk or desktop support experience preferred.
• Familiarity with Microsoft 365 administration, Active Directory, and common SaaS tools.

Responsibilities

• Serve as the first point of contact for IT support via phone, email, or ticketing system.
• Provide troubleshooting for desktops, laptops, peripherals, and mobile devices.
• Support Windows and macOS, Microsoft 365, Google Workspace, and standard business apps.
• Reset passwords, MFA, and account access in Active Directory.
• Assist users with network connectivity, VPN, and printer setup.
• Escalate unresolved issues to Tier II/III per procedures.

Skills

Customer service

Communication

Organizational skills

Time management

Eagerness to learn

Problem solving

Education

Associate degree or equivalent in IT/CS

Tools

Microsoft 365

Active Directory

SaaS tools

Job description

Big Brand Tire & Service is seeking an IT Support Level I Technician to provide first-line technical support across all company locations. The role emphasizes resolving routine hardware, software, and network issues, assisting with onboarding/offboarding, and maintaining IT documentation and inventory.

The ideal candidate will deliver excellent customer service, communicate effectively, and show eagerness to grow within IT operations.