IT Support Tier I

Big Brand Tire & Service; Tulsa (OK); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Paid vacation and holidays

Medical, dental, vision, life, and ins

401(k) with company match

Employee discounts

Job summary

Big Brand Tire & Service is seeking an IT Support Level I Technician to provide first-line technical support across all locations. You will troubleshoot hardware, software, and network issues, assist with onboarding/offboarding, and maintain IT documentation and inventory.

The role emphasizes excellent customer service and a eagerness to grow within IT operations. The successful candidate will support Windows and macOS, manage MFA and Active Directory, and assist with VPN and printer setup while

Qualifications

• Associate degree or equivalent experience in Information Technology, Computer Science, or related field.
• 1–2 years of IT helpdesk or desktop support experience preferred.
• Familiarity with Microsoft 365 administration, Active Directory, and common SaaS tools.
• Strong understanding of Windows 10/11, macOS, and basic networking concepts (TCP/IP, VPN, Wi‑Fi).
• Experience with hardware setup, printer configuration, and endpoint troubleshooting.
• Ability to use and manage IT ticketing systems effectively.
• Excellent communication and customer service skills.
• Strong organizational and time management abilities.
• Eagerness to learn and grow within the IT team.

Responsibilities

• Serve as the first point of contact for IT support via phone, email, or ticketing system.
• Provide timely troubleshooting for desktops, laptops, peripherals, and mobile devices.
• Support end users on Windows and macOS systems, Microsoft 365, Google Workspace, and standard business applications.
• Reset passwords, configure MFA, and manage basic account access in Active Directory and related systems.
• Assist users with network connectivity issues, VPN access, and printer setup.
• Document all requests and resolutions accurately in the IT ticketing system.
• Escalate unresolved issues to Tier II or Tier III support following defined procedures.
• Configure and deploy computers and devices per company standards.
• Install, update, and troubleshoot approved software applications.
• Maintain asset records and lifecycle tracking.

Skills

Customer service

Troubleshooting

Communication

Time management

Growth mindset

Education

Associate degree / IT experience

Tools

Microsoft 365

Active Directory

SaaS tools

VPN

Printers/Scanners

Job description

Description

The IT Support Level I Technician is responsible for providing first-line technical support to end users across all company locations. This role focuses on resolving routine hardware, software, and network issues, assisting with user onboarding/offboarding, and maintaining accurate IT documentation and inventory. The ideal candidate delivers excellent customer service, communicates effectively, and is eager to grow within IT operations.

Key Responsibilities

End-User Support

• Serve as the first point of contact for IT support via phone, email, or ticketing system.
• Provide timely troubleshooting for desktops, laptops, peripherals, and mobile devices.
• Support end users on Windows and macOS systems, Microsoft 365, Google Workspace, and standard business applications.
• Reset passwords, configure MFA, and manage basic account access in Active Directory and related systems.
• Assist users with network connectivity issues, VPN access, and printer setup.
• Document all requests and resolutions accurately in the IT ticketing system.
• Escalate unresolved issues to Tier II or Tier III support following defined procedures.

Device & Software Management

• Configure and deploy computers and devices in accordance with company standards.
• Install, update, and troubleshoot approved software applications.
• Perform basic maintenance and support for printers, scanners, and VoIP phones.
• Maintain accurate asset records for IT hardware assignments and equipment lifecycle tracking.

Operational & Administrative

• Support employee onboarding/offboarding by preparing, configuring, and retrieving IT equipment.
• Assist in tracking IT inventory, licenses, and warranty renewals.
• Ensure compliance with IT security best practices, including password policies, MFA enrollment, and endpoint protection.
• Contribute to the IT knowledge base with user guides and troubleshooting articles.
• Provide excellent customer service and maintain a professional, helpful attitude in all interactions.

Skills & Qualifications

• Associate degree or equivalent experience in Information Technology, Computer Science, or related field.
• 1-2 years of experience in IT helpdesk or desktop support environment preferred.
• Familiarity with Microsoft 365 administration, Active Directory, and common SaaS tools.
• Strong understanding of Windows 10/11, macOS, and basic networking concepts (TCP/IP, VPN, Wi-Fi).
• Experience with hardware setup, printer configuration, and endpoint troubleshooting.
• Ability to use and manage IT ticketing systems effectively.
• Excellent communication and customer service skills.
• Strong organizational and time management abilities.
• Eagerness to learn and grow within the IT team.

Benefits

• Paid vacation and holidays
• Medical, dental, vision, life, and supplemental insurances
• 401(k) with company match
• Employee discounts

About Us

Around here, we believe good work starts with good people.

For 50+ years, Big Brand has been the trusted name in tires and auto repair. We're serious about two things: delivering world-class service to our customers and being the employer-of-choice by providing endless opportunities for career growth.

Whether you're in a store, distribution center, or our support center, you're part of a team that helps our neighbors get where they're going every day. We look for people who care, work hard, and take pride in doing things the right way. If that sounds like you, you'll fit right in.

Big Brand Tire & Service is an Equal Opportunity Employer. We celebrate diversity and are committed to a respectful, inclusive workplace.