IT Helpdesk Specialist — First-Line Support

Big Brand Tire & Service; Tulsa (OK); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Paid vacation and holidays

Medical, dental, vision, life, and ins

401(k) with company match

Employee discounts

Job summary

Big Brand Tire & Service is seeking an IT Support Level I Technician to provide first-line technical support across all locations. You will troubleshoot hardware, software, and network issues, assist with onboarding/offboarding, and maintain IT documentation and inventory.

The role emphasizes excellent customer service and a eagerness to grow within IT operations. The successful candidate will support Windows and macOS, manage MFA and Active Directory, and assist with VPN and printer setup while

Qualifications

• Associate degree or equivalent experience in Information Technology, Computer Science, or related field.
• 1–2 years of IT helpdesk or desktop support experience preferred.
• Familiarity with Microsoft 365 administration, Active Directory, and common SaaS tools.
• Strong understanding of Windows 10/11, macOS, and basic networking concepts (TCP/IP, VPN, Wi‑Fi).
• Experience with hardware setup, printer configuration, and endpoint troubleshooting.
• Ability to use and manage IT ticketing systems effectively.
• Excellent communication and customer service skills.
• Strong organizational and time management abilities.
• Eagerness to learn and grow within the IT team.

Responsibilities

• Serve as the first point of contact for IT support via phone, email, or ticketing system.
• Provide timely troubleshooting for desktops, laptops, peripherals, and mobile devices.
• Support end users on Windows and macOS systems, Microsoft 365, Google Workspace, and standard business applications.
• Reset passwords, configure MFA, and manage basic account access in Active Directory and related systems.
• Assist users with network connectivity issues, VPN access, and printer setup.
• Document all requests and resolutions accurately in the IT ticketing system.
• Escalate unresolved issues to Tier II or Tier III support following defined procedures.
• Configure and deploy computers and devices per company standards.
• Install, update, and troubleshoot approved software applications.
• Maintain asset records and lifecycle tracking.

Skills

Customer service

Troubleshooting

Communication

Time management

Growth mindset

Education

Associate degree / IT experience

Tools

Microsoft 365

Active Directory

SaaS tools

VPN

Printers/Scanners

Job description

Big Brand Tire & Service is seeking an IT Support Level I Technician to provide first-line technical support across all locations. You will troubleshoot hardware, software, and network issues, assist with onboarding/offboarding, and maintain IT documentation and inventory.

The role emphasizes excellent customer service and a eagerness to grow within IT operations. The successful candidate will support Windows and macOS, manage MFA and Active Directory, and assist with VPN and printer setup while