IT Help Desk Specialist - Windows & Office 365

Demco Mfg; Boyden (IA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life and Disability Insurance

401k Retirement Plan

Job summary

Demco Mfg is seeking a Help Desk professional to serve as the first point of contact for employee IT support. You will troubleshoot hardware, software, and connectivity issues, support Microsoft 365, and assist with onboarding and device deployments across multiple Demco locations.

Ideal candidates will have Windows 10/11, ITSM familiarity, strong customer service, and the ability to explain technical solutions clearly while following documented procedures.

Qualifications

• Windows 10/11, Microsoft 365, and common workstation hardware knowledge.
• Basic Active Directory and Microsoft 365 administration concepts.
• Networking basics: TCP/IP, VPNs, and wireless connectivity.
• Experience with or ability to learn ticketing/ITSM systems.
• Strong troubleshooting and customer-service skills.
• Ability to explain technical solutions clearly.

Responsibilities

• Serve as the primary contact for employee IT support requests.
• Troubleshoot workstation, laptop, monitor, docking station, printer, scanner, phone, and peripheral issues.
• Support Microsoft 365 applications and other business apps.
• Troubleshoot basic network, wireless, VPN, and connectivity issues.
• Assist employees with password, MFA, account, and access issues.
• Provide support to employees at all Demco locations.
• Monitor and manage the IT help desk ticket queue.
• Document issues, troubleshooting, and resolutions.
• Prioritize requests by business impact and urgency.
• Escalate issues when needed.
• Identify recurring issues for permanent fixes.
• Assist with onboarding, transfers, and offboarding.
• Configure and deploy computers, monitors, phones, printers, and other tech.

Skills

Windows 10/11

Microsoft 365 apps

Troubleshooting

Customer service

Communication

Network basics

Accounts & MFA

Education

Associate's degree or equivalent

IT coursework

Tools

Ticketing system

Remote support tools

Endpoint management

Device inventory processes

Job description

Demco Mfg is seeking a Help Desk professional to serve as the first point of contact for employee IT support. You will troubleshoot hardware, software, and connectivity issues, support Microsoft 365, and assist with onboarding and device deployments across multiple Demco locations.

Ideal candidates will have Windows 10/11, ITSM familiarity, strong customer service, and the ability to explain technical solutions clearly while following documented procedures.