IT Helpdesk Technician II: Power Platform & Intune Pro

Tanner; Salt Lake City (UT); In loco; USD 34.000 - 41.000; Tempo pieno

Vantaggi offerti da questo lavoro

401(k)

Disability insurance

Employee assistance program

Health insurance

Health savings account

Life insurance

Paid time off

Vision insurance

Descrizione del lavoro

Tanner in Salt Lake City, Utah, seeks an IT Helpdesk Technician II to provide frontline technical support for laptops and software, troubleshoot issues, and assist with endpoint management using Microsoft Intune and Power Apps. This is a full-time, on-site role requiring Monday–Friday availability and strong customer service skills.

The position emphasizes clear communication, the ability to explain technical topics to non-technical staff, and commitment to IT security best practices.

Competenze

• Formal education or certifications preferred but substantial experience will be considered.
• Strong written and verbal communication skills are essential.
• Ability to troubleshoot and explain technical concepts to non-technical users.
• Familiarity with Microsoft 365 administration and related tools is desirable.

Mansioni

• Respond to helpdesk tickets and user requests for technical assistance.
• Assist with endpoint management using Microsoft Entra and Intune.
• Assist with workflows and automations in Microsoft Power Platform.
• Assist with onboarding and offboarding processes, including account setup and equipment provisioning.
• Document solutions and maintain accurate records in the ticketing system.
• Help resolve audiovisual system issues in conference rooms.
• Help ensure compliance with IT security policies and cybersecurity best practices.
• Escalate complex issues to higher-level support or vendors as needed.
• Performs other related duties as assigned.

Conoscenze

Verbal and written communication

Interpersonal and customer service

Analytical and problem-solving

Explain technical subjects to non-tech

Web/AI-assisted research

Formazione

Formal education or certifications preferred

Strumenti

Microsoft 365 Administration

Intune

Power Apps

Power Automate

SharePoint

Windows 11 troubleshooting

Descrizione del lavoro

Tanner in Salt Lake City, Utah, seeks an IT Helpdesk Technician II to provide frontline technical support for laptops and software, troubleshoot issues, and assist with endpoint management using Microsoft Intune and Power Apps. This is a full-time, on-site role requiring Monday–Friday availability and strong customer service skills.

The position emphasizes clear communication, the ability to explain technical topics to non-technical staff, and commitment to IT security best practices.