IT Helpdesk Technician I: Desktop & VPN Support

Tomball Controls, LLC; Von Ormy (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

Tomball Controls, LLC is seeking a Help Desk Level I Technician to provide first-line technical support for end users. You will diagnose, document, and resolve hardware, software, and network issues in a fast-paced manufacturing environment.

The role requires an Associate degree or equivalent experience, 1+ year of help desk or desktop support, and familiarity with Windows, macOS, Microsoft 365, and AD administration. Strong communication and customer service are essential.

Qualifications

• Associate degree in Information Technology, Computer Science, or related field, or equivalent experience.
• 1+ year of experience in a Help Desk, Desktop Support, or Technical Support role.
• Working knowledge of Windows and macOS, Microsoft 365, and common business software.

Responsibilities

• Respond to and resolve IT support requests via phone, email, and ticketing systems.
• Troubleshoot desktops, laptops, printers, and mobile devices.
• Assist with network connectivity, VPN, and remote access troubleshooting.
• Manage user accounts in Active Directory, including passwords and permissions.
• Document troubleshooting steps and solutions for knowledge base.
• Collaborate with IT teams to resolve issues and escalate when needed.
• Install, configure, and maintain hardware and software per company standards.
• Support IT initiatives, upgrades, migrations, and infrastructure improvements.

Skills

Customer service

Troubleshooting

Communication

Education

Associate degree in IT/CS or related field

Tools

Active Directory

Microsoft 365

ServiceNow

Autotask

ConnectWise

Job description

Tomball Controls, LLC is seeking a Help Desk Level I Technician to provide first-line technical support for end users. You will diagnose, document, and resolve hardware, software, and network issues in a fast-paced manufacturing environment.

The role requires an Associate degree or equivalent experience, 1+ year of help desk or desktop support, and familiarity with Windows, macOS, Microsoft 365, and AD administration. Strong communication and customer service are essential.