Entry-Level IT Help Desk Technician

Tomball Controls, LLC

Texas

In loco

USD 25.000 - 39.000

Tempo pieno

3 giorni fa

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Descrizione del lavoro

Tomball Controls is seeking a Help Desk Level I Technician to provide first-level technical support for end-users. You will diagnose, document, and resolve hardware, software, and network issues in a fast-paced environment.

Responsibilities include handling tickets, supporting Windows/macOS, Microsoft 365 apps, AD user accounts, and collaborating with IT to escalate complex problems. Strong communication and customer service are essential.

Competenze

Associate degree in Information Technology, Computer Science, or related field (or equivalent work experience).
1+ year in Help Desk/Desktop Support/Technical Support role.
Experience with Windows and macOS, Microsoft 365, and common business software.

Mansioni

Respond to and resolve technical support requests via phone, email, and ticketing systems.
Troubleshoot issues with desktops, laptops, printers, mobile devices, and other IT equipment.
Support Windows and macOS, Microsoft 365, and connectivity (VPN, wired/wireless).
Manage user accounts in Active Directory (password resets, permissions, groups).
Document troubleshooting steps and solutions in the knowledge base.