Helpdesk

Symphony Corp; Madison (WI); On-site; USD 40,000 - 60,000; Full time

Job summary

Symphony Corp is looking for a Help Desk support professional in Madison, Wisconsin. The successful candidate will provide technical support to end users, identifying and resolving issues while adhering to established guidelines.

Applicants should have 1-2 years of experience in a help desk role, with a general understanding of LANDesk for managing software deployments and mobile devices. This position requires creative problem-solving skills and a willingness to undertake various tasks.

Qualifications

• Approximately 1–2 years of experience in help desk or a related area.
• Knowledge of LANDesk for patch management and software deployment.
• Willingness to perform a variety of tasks.

Responsibilities

• Provide support to end users on a variety of technical issues.
• Identify, research, and resolve technical problems.
• Utilize knowledge of commonly used concepts and follow guidelines.

Skills

Help Desk experience

General understanding of LANDesk

Creative problem-solving ability

Job description

Symphony has been providing best‑of‑breed technology solutions and managed services to leading healthcare organizations to achieve quality, safety and cost efficiency goals. Symphony brings significant experience to the implementation and integration of point‑of‑care clinical management (EHR) and ERP systems as well as applications development, population health management, hosting, and related maintenance and support services. Health care organizations benefit from our ability to deliver a full spectrum of technology services in both clinical and administrative areas. Symphony’s managed services include healthcare IT outsourcing, professional services, consulting, hosting solutions and remote technical support.

Job Description

• Provides support to end users on a variety of issues, responding to telephone calls, email and personnel requests for technical support.
• Identifies, researches and resolves technical problems and documents, tracks and monitors the problem to ensure a timely resolution.
• Utilizes knowledge of commonly used concepts, practices and procedures within the field and follows instructions and pre‑established guidelines.

Qualifications

• Help Desk experience with approximately 1–2 years of experience in the field or a related area.
• General understanding of LANDesk for patch management, software deployment, inventory management and mobile device management (iPad, Android smartphone).
• Creative problem‑solving ability and willingness to perform a variety of tasks.