IT Helpdesk Technician - Frontline Support & Onboarding

Optima Tax Relief, LLC; Santa Ana (CA); Vor Ort; USD 28.000 - 39.000; Vollzeit

Zusammenfassung

Optima Tax Relief, LLC is seeking a Junior Helpdesk Technician to support our Santa Ana IT team. This temporary on-site role handles day-to-day technical issues, workstation setups, and user provisioning while aligning with Optima’s culture and Core Values.

You will log and resolve tickets, document solutions, and assist with IT projects. Strong customer service and communication skills are essential.

Qualifikationen

• Associate's degree or two years of college coursework in a related field.
• Onsite training for up to 5 business days.
• Strong customer service and communication skills.

Aufgaben

• Serve as first point of contact for employee IT support requests via phone, email, in person, or ticketing system.
• Troubleshoot hardware, software, and connectivity issues for desktops, laptops, and peripherals.
• Set up and configure new employee workstations, including OS, software, and peripherals.
• Assist with user account provisioning, password resets, and access/permissions requests.
• Log, track, and update tickets in the help desk system; escalate complex issues to senior IT staff.
• Maintain inventory of IT hardware and software licenses.
• Assist with conference room/AV equipment setup and troubleshooting.
• Document common issues and solutions for the internal knowledge base.
• Support other IT projects (e.g., software rollouts, office moves, equipment refreshes).
• Follow company protocols to protect client PII.
• Other duties as assigned.

Kenntnisse

Microsoft Office

Outlook

Customer service

Problem solving

Communication

Teamwork

Ausbildung

Associate's degree or two years' college coursework in a related field

Tools

Ticketing system

Jobbeschreibung

Optima Tax Relief, LLC is seeking a Junior Helpdesk Technician to support our Santa Ana IT team. This temporary on-site role handles day-to-day technical issues, workstation setups, and user provisioning while aligning with Optima’s culture and Core Values.

You will log and resolve tickets, document solutions, and assist with IT projects. Strong customer service and communication skills are essential.