IT Helpdesk Technician

US Tech Solutions; Seattle (WA); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading tech staffing firm is seeking Helpdesk technicians who speak Spanish for a major insurance company based in Seattle, WA. Candidates should possess strong customer service skills, technical aptitude, and proficiency with Windows OS. An associate degree in a related field is preferred, along with two years of experience in IT or a related field. The role requires effective communication skills, a team-oriented attitude, and the ability to learn quickly in a dynamic environment.

Qualifications

• Strong customer service skills are essential.
• Technical aptitude with strong PC literacy skills is required.
• Proficiency with Windows Operating Systems is needed.
• Basic knowledge of a LAN/WAN environment is beneficial.
• Ability to learn and apply technical information rapidly.

Responsibilities

• Assist customers effectively and resolve inquiries.
• Work well in a team environment.
• Follow policies and demonstrate attention to detail.
• Communicate technical information clearly to clients.

Skills

Customer service skills

Problem solving skills

Written and verbal communication

Technical aptitude

Education

Associate degree in Technical or Business discipline

Job description

Hiring Helpdesk technicians who can speak Spanish for one of the largest insurance company based out of Seattle, WA.

Strong customer service skills. Technical aptitude with strong PC literacy skills. Proficiency with Windows Operating Systems. Basic knowledge of a LAN/WAN environment. Strong problem solving skills and decision making ability. Strong enthusiasm and desire to learn. Work well in a team environment. Strong written and verbal communication skills. Ability to learn and apply technical information in a fast-paced, demanding work environment. Effective listening skills. Ability to follow policies and procedures; attention to detail. Self-motivation and organization. Associate degree in Technical or Business discipline preferred, at least two years of experience in IT or related field, or an equivalent combination of education and work experience. Requires sufficient knowledge of IT operations, responsibilities, work flow process and procedures to resolve most inquiries independently. Good analytical and communication skills, sound judgment, and the ability to work effectively with client and other staff.

Additional Information

All your information will be kept confidential according to EEO guidelines.