IT Helpdesk & Systems Support — Grow with a Flexible Team

Scale Computing; Austin (TX); On-site; USD 44,000 - 60,000; Full time

Benefits offered by this job

Health benefits starting on the first

Casual dress code

Fully stocked break room

Paid company holidays

Discretionary time off

Flexible work environment

Job summary

Scale Computing is seeking a Helpdesk Associate to join our Infrastructure/Helpdesk team in Austin, TX. This hands‑on IT role supports internal systems, end‑user environments, and infrastructure while growing technical skills across Windows, macOS, and Linux.

You’ll work with the IT Manager and senior staff to troubleshoot issues, manage accounts, patch systems, and assist with backup/disaster recovery. A collaborative, curious, and growth‑minded candidate will thrive here.

Qualifications

• Associate’s or Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• 2+ years of experience in IT support or system administration.
• Working knowledge of Windows, macOS, and Linux.
• Strong troubleshooting and problem‑solving skills.
• Basic understanding of networking fundamentals, including LAN/WAN, switches, routers, firewalls, DNS, and Wi‑Fi.
• General awareness of IT security and compliance concepts.
• Strong written and verbal communication skills.
• High standards for accuracy, consistency, and quality.
• Ability to work effectively as part of a collaborative team.
• Willingness to learn new technologies and pursue relevant industry certifications.
• Flexibility to provide occasional off‑hours support when needed.

Responsibilities

• Resolve Help Desk tickets through Jira Service Management, meeting SLAs and providing a positive user experience.
• Troubleshoot hardware, software, OS, and connectivity issues across Windows, macOS, and Linux environments.
• Support employee onboarding and offboarding, including account setup, deactivation, permissions, and MFA.
• Administer user accounts and access through JumpCloud and Google Workspace under senior guidance.
• Manage device inventory and assist with workstation imaging, setup, deployment, and maintenance.
• Provide basic LAN and Wi‑Fi troubleshooting and support day‑to‑day monitoring of UniFi-managed wireless infrastructure.
• Support internal phone systems, including Dialpad, and office access control systems, including Brivo.
• Monitor system and network health using Elastic Cloud and respond to alerts per runbooks.
• Apply OS, application, and software patches per schedules and procedures.
• Assist with backup and disaster recovery procedures, including backup verification and restore testing.
• Follow security best practices and assist with security issues identified through tools like SentinelOne and KnowBe4.
• Support ongoing compliance activities, including PCI‑DSS and SOC 2 evidence collection.
• Maintain accurate technical documentation and SOPs.
• Help maintain automation/workflows, e.g., Zapier for recurring IT tasks.
• Support IT Manager and senior team on internal projects and initiatives.
• Escalate complex issues and communicate blockers promptly.
• Identify opportunities to improve reliability, efficiency, and end‑user experience.

Job description

Scale Computing is seeking a Helpdesk Associate to join our Infrastructure/Helpdesk team in Austin, TX. This hands‑on IT role supports internal systems, end‑user environments, and infrastructure while growing technical skills across Windows, macOS, and Linux.

You’ll work with the IT Manager and senior staff to troubleshoot issues, manage accounts, patch systems, and assist with backup/disaster recovery. A collaborative, curious, and growth‑minded candidate will thrive here.