IT Helpdesk & Support Specialist — Grow Your Skills

Scale Computing INC; Austin (TX); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health benefits starting on the first

Casual dress code

Fully stocked break room

Paid company holidays

Discretionary time off

Flexible work environment

Job summary

Scale Computing is seeking a Helpdesk Associate in Austin, TX to support internal systems, end-user environments, and IT infrastructure. You’ll work with the IT Manager and senior staff to troubleshoot issues, monitor health, and keep the environment secure and reliable.

You’ll grow your technical skills across systems administration while following established processes and contributing to on‑going IT projects.

Qualifications

• Associate’s or Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent practical experience.
• 2+ years of experience in IT support or system administration.
• Working knowledge of Windows, macOS, and Linux.
• Strong troubleshooting and problem-solving skills.
• Basic networking fundamentals: LAN/WAN, switches, routers, firewalls, DNS, Wi‑Fi.
• General awareness of IT security and compliance concepts.
• Strong written and verbal communication skills.
• High standards for accuracy and quality.
• Ability to work in a collaborative team.
• Willingness to learn new technologies and pursue certifications.
• Flexibility for occasional off-hours support.

Responsibilities

• Resolve Help Desk tickets using Jira Service Management and meet SLAs.
• Troubleshoot hardware, software, OS, and connectivity across Windows, macOS, Linux.
• Assist onboarding/offboarding: accounts, access, MFA, permissions.
• Manage user accounts via JumpCloud and Google Workspace.
• Maintain device inventory and assist imaging, setup, deployment, maintenance.
• Support LAN/Wi‑Fi and UniFi infrastructure across the office.
• Support phones (Dialpad) and access control (Brivo).
• Monitor system health with Elastic Cloud and respond to alerts.
• Apply patches per schedule and run incident response drills.
• Assist with backups and disaster recovery testing.

Skills

IT Support

Windows

macOS

Linux

Troubleshooting

Communication

Networking basics

Security/compliance awareness

Scripting (Python/Bash)

Certifications (Security+, Network+)

Education

Associate's or Bachelor's in CS/IT

Tools

Jira Service Management

JumpCloud

Google Workspace

Confluence

MFA platforms

Elastic Cloud

Zapier

Brivo

Dialpad

UniFi

Job description

Scale Computing is seeking a Helpdesk Associate in Austin, TX to support internal systems, end-user environments, and IT infrastructure. You’ll work with the IT Manager and senior staff to troubleshoot issues, monitor health, and keep the environment secure and reliable.

You’ll grow your technical skills across systems administration while following established processes and contributing to on‑going IT projects.