IT Helpdesk Support - Summit Medical Group

Summit Medical Group; Knoxville, Northern (TN, KY); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Summit Medical Group seeks an IT Helpdesk Support to serve as the first line of technical assistance for computer systems, hardware, and software. This full-time, on-site role in Knoxville supports a dynamic healthcare IT environment and helps ensure smooth operations for users and devices.

Responsibilities include ticket handling, password resets, AD account provisioning, and coordinating with teams to resolve issues promptly.

Qualifications

• Associate or higher-level degree in IT or medical related field preferred.
• Minimum equivalent of 3 years IT/medical related experience.
• On-site, full-time role requiring strong ticketing and communication skills.

Responsibilities

• Answer IT Support line calls and manage tickets to closure.
• Respond to IT support and email groups; create and assign tickets.
• Troubleshoot Level 1 IT issues, including password resets and software installs.
• Create new AD accounts and assist with new user setup.
• Maintain confidentiality and comply with corporate policies.

Skills

IT Helpdesk experience

Customer service

Education

Associate degree in IT or medical related field

Tools

Active Directory

Job description

IT Helpdesk Support - Summit Medical Group

Job Category: Administration

Requisition Number: ITHEL002574

• Posted : October 8, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Knoxville, TN 37909, USA

Description

Summit Medical Group is recruiting for an IT Helpdesk Support position. This is a full time opportunty. This position is the go-to for providing first line technical assistance related to computer systems, hardware, and software.

Examples of Duties (List does not include all duties assigned)

• Answers calls to the IT Support line, work the ticket to the best of their ability, and distribute tickets to appropriate team as necessary.
• Respond to IT Support and work order email groups. Create tickets accordingly and distribute to appropriate teams.
• Troubleshoot IT issues within Level 1 parameters and ability level. Examples of this include password resets, remote printer installation, software installation, user
  education, and remote access problem solving.
• Responsible for New AD Account creation and assign tickets for the new user setup and creation where appropriate.
• Maintains professional competency through research, study, and continuing education programs as directed.
• Contributes to a positive work climate and the overall team effort of the department and organization.
• Adheres to all elements of the established corporate compliance program.
• Maintains strictest confidentiality both internally and externally.
• Complete all other duties, special projects as assigned.

Education
Associate or higher-level degree in IT or medical related field is preferred.

Experience

A minimum equivalent of 3-years of IT/Medical related experience.

Certification/License

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.