IT Helpdesk I: 1st Line Support (ESOP-Owned)

Wausau Supply Company; Schofield (WI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

3 weeks vacation

9 holidays

Employee Owned

Employee Stock Ownership Program

401K retirement

Health/Dental/Vision

EAP

Advancement opportunities

Training and development

Material purchase program

Job summary

Wausau Supply Company, a 100% employee-owned building materials distributor based in Schofield, Wisconsin, seeks an IT Helpdesk I to provide level 1 IT support for employees and external customers. You will log and troubleshoot issues, assist with Windows 10, macOS, and iOS platforms, and train users on company web sites and applications.

The role requires a two-year IT degree or equivalent experience, with the possibility of after-hours support on rotation and opportunities to participate in

Qualifications

• Minimum of a two-year degree from an accredited college or university in information technology or related work experience.
• Strong written and verbal communication skills for internal staff and external customers.
• Comfort with Windows, macOS and mobile platforms, and Microsoft 365 applications.

Responsibilities

• Receive and log customer problems, requests, and issues.
• Perform initial problem identification, reproduction, and resolution using support tools and remote access.
• Document all troubleshooting steps in the ticket.
• Escalate tickets when unresolved and own them through resolution.
• Monitor incidents to meet SLAs and provide after-hours support on rotation.
• Provide training to customers and staff on Wausau web sites, computers, and apps.
• Contribute to long-term IT projects per project charters.
• Other duties as assigned.

Skills

IT support

Customer service

Windows 10

OSX

iOS

Office 365

Ticketing

Communication

Education

Two-year IT degree

Tools

Remote access tools

Job description

Wausau Supply Company, a 100% employee-owned building materials distributor based in Schofield, Wisconsin, seeks an IT Helpdesk I to provide level 1 IT support for employees and external customers. You will log and troubleshoot issues, assist with Windows 10, macOS, and iOS platforms, and train users on company web sites and applications.

The role requires a two-year IT degree or equivalent experience, with the possibility of after-hours support on rotation and opportunities to participate in