IT Helpdesk Specialist: Windows & Cloud Support Expert

Applied Aerospace & Defense; Newington (CT); On-site; USD 42,000 - 64,000; Full time

Job summary

Applied Aerospace & Defense in Newington, CT is seeking an IT Helpdesk Specialist to provide first-line support for office and remote users. The role requires handling hardware and software issues, documenting procedures, and maintaining ticket workflows. ITAR eligibility applies; U.S.

person status may be required. You will work with IT teams to resolve incidents, assist with onboarding, and support business equipment, printers, and office tech.

Qualifications

• Experience in IT helpdesk and customer service.
• Office environment experience with Windows and Microsoft 365.
• Basic networking knowledge (TCP/IP, DHCP, DNS).
• Experience installing, troubleshooting hardware and software.
• Experience logging and managing IT support tickets.
• Team player with strong communication skills.

Responsibilities

• Provide first level technical support for office/remote users.
• Support users and resolve issues promptly and efficiently.
• Collaborate with Technical Teams to resolve complex technical issues.
• Maintain documentation of support activities.
• Manage help desk tickets using an electronic system.

Job description

Applied Aerospace & Defense in Newington, CT is seeking an IT Helpdesk Specialist to provide first-line support for office and remote users. The role requires handling hardware and software issues, documenting procedures, and maintaining ticket workflows. ITAR eligibility applies; U.S.

person status may be required. You will work with IT teams to resolve incidents, assist with onboarding, and support business equipment, printers, and office tech.