IT Help Desk Analyst – Global & Multi-Site Support

Pursuit Aerospace; Manchester (CT); On-site; USD 52,000 - 74,000; Full time

Benefits offered by this job

Health and disability insurance

401(k) match

Flexible spending accounts

Employee Assistance Program (EAP)

Paid time off

Company-paid holidays

Job summary

Pursuit Aerospace, a global aircraft engine components manufacturer, seeks a Help Desk Analyst to support applications, infrastructure, and end-user systems across multiple sites from Manchester, CT. The role includes phone support, PC hardware/software installs, onboarding/deboarding, and server upkeep.

Required qualifications include an associate degree in CS/IT and 2+ years IT experience, fluency in English, and U.S. work authorization without sponsorship. ITAR/EAR compliance is necessary.

Qualifications

• Associate's degree in computer science, information technology, or related-field.
• At least 2 years of experience working in IT.
• Must be able to read, write, and speak fluent English.
• Must be authorized to work in the U.S. on a full-time basis without sponsorship now or in the future.
• Must be able to perform work subject to ITAR/EAR regulations.

Responsibilities

• Provide phone support for company employees worldwide for a portion of the day.
• Perform installation of PC hardware and software.
• Perform onboarding and deboarding duties for end users.
• Assist in network and hardware troubleshooting.
• Assist in performing preventative maintenance and upgrades on servers.
• Help to facilitate and participate in project related work.
• Perform hands on tasks determined by the information systems staff.
• Assist in updating user and technical documentation.
• Embrace I.T. shared services approach of supporting the entire business when applicable.

Skills

Fluent English

IT support

Customer service

Education

Associate's degree in computer science or information technology

Bachelor's degree preferred

Tools

ServiceNow

Zendesk

Freshservice

Jira Service Management

Invgate

Solarwinds Web Helpdesk

LogMeIn Rescue

NinjaOne

TeamViewer

ConnectWise

Zoho Assist

Splashtop

BeyondTrust Remote Support

Job description

Pursuit Aerospace, a global aircraft engine components manufacturer, seeks a Help Desk Analyst to support applications, infrastructure, and end-user systems across multiple sites from Manchester, CT. The role includes phone support, PC hardware/software installs, onboarding/deboarding, and server upkeep.

Required qualifications include an associate degree in CS/IT and 2+ years IT experience, fluency in English, and U.S. work authorization without sponsorship. ITAR/EAR compliance is necessary.