IT Help Desk Specialist - User Support & Troubleshooting

Citadel Aviation; Lake Charles (LA); On-site; USD 42,000 - 60,000; Full time

Job summary

Citadel Aviation, LLC. is seeking a User Support Specialist to provide technical assistance across the organization.

You will troubleshoot hardware, software, and network issues, install and maintain desktop equipment, and ensure reliable operation of IT systems to minimize downtime and boost productivity. The role requires strong communication, problem-solving, and organizational skills, with a focus on customer service.

Qualifications

• Assist employees with hardware, software, and network issues.
• Install, configure, and maintain desktops, laptops, printers, and peripherals.
• Troubleshoot OS issues, app errors, and connectivity problems.

Responsibilities

• Respond to help desk tickets promptly and professionally.
• Manage user accounts: password resets, access permissions, provisioning.
• Support onboarding/offboarding by configuring user devices and system access.
• Document troubleshooting steps and resolutions for future reference.
• Assist with OS/app updates and security patches.
• Support VPN and wireless networks; basic network troubleshooting.
• Educate users on security best practices and system usage.
• Coordinate with IT vendors when advanced support is needed.

Skills

Technical troubleshooting

Communication

Organizational skills

Independence

Education

Associate’s degree in IT or related field

Bachelor’s degree preferred

Tools

Windows OS

VPN

Microsoft 365

Remote support tools

Job description

Citadel Aviation, LLC. is seeking a User Support Specialist to provide technical assistance across the organization.

You will troubleshoot hardware, software, and network issues, install and maintain desktop equipment, and ensure reliable operation of IT systems to minimize downtime and boost productivity. The role requires strong communication, problem-solving, and organizational skills, with a focus on customer service.