IT Helpdesk Specialist: User & Desktop Support

Tallgrass MLP Operations, LLC; Lakewood (CO); On-site; USD 65,847,000 - 98,562,000; Full time

Benefits offered by this job

Health insurance

401(k) with match

Annual discretionary bonus

Tuition reimbursement

Paid time off

Job summary

Tallgrass MLP Operations, LLC is seeking an IT Help Desk/Support Technician to provide first-line support for end users. You will handle incidents related to PC configurations, software, and hardware, and assist with password resets as needed.

The role requires strong customer service, organization, and communication skills, with the ability to multitask across multiple assignments and coordinate with teams to resolve issues.

Qualifications

• Must be customer service oriented.
• Analytical thinker with understanding of systems components.
• Excellent organizational, time management and communication skills.
• Ability to work independently and in a team environment.
• Multitask effectively and meet deadlines.
• Solid knowledge of Windows and Office 365 apps.

Responsibilities

• Provide end-user support for basic computer, application, system, device, access and hardware issues.
• Respond to telephone, email and online requests for technical support.
• Document, track, and monitor problems using applicable systems.
• Coordinate with other teams to resolve user problems as needed.
• May perform password resets for users.
• Primary resource for generating tickets from inbound contacts and escalating when necessary.

Skills

Customer service oriented

Analytical thinker

Strong communication

Organizational skills

Time management

Team player

Multitasking

Attention to detail

Deadline driven

Education

High School Diploma or GED

Tools

Windows OS

Microsoft Office 365

Visio

Excel

Word

Access

PowerPoint

SharePoint

Skype for Business

Outlook

Job description

Tallgrass MLP Operations, LLC is seeking an IT Help Desk/Support Technician to provide first-line support for end users. You will handle incidents related to PC configurations, software, and hardware, and assist with password resets as needed.

The role requires strong customer service, organization, and communication skills, with the ability to multitask across multiple assignments and coordinate with teams to resolve issues.