IT Help Desk Specialist II — Tier II Support & Growth

Courser; Wilmington (DE); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance

401k Matching

Unlimited Vacation

Education Reimbursement

Job summary

Courser is seeking an IT Support Services II-Help Desk to join our IT team in the United States. The role provides tier II support for Windows, Linux, macOS, and mobile devices, mentors junior staff, and contributes to client-facing IT projects and initiatives.

The ideal candidate has 3–5 years of IT support in a corporate environment, strong diagnostics, and excellent communication. We offer comprehensive benefits and opportunities across a national footprint.

Qualifications

• Bachelor’s degree in Computer Science, IT, or related field (or equivalent).
• 3–5 years of IT support or system administration experience.
• Strong knowledge of Windows Server, Linux, and macOS.
• Experience with networking basics: TCP/IP, DNS, DHCP, VPN.
• Familiarity with ConnectWise, ServiceNow, JIRA, or Zendesk.
• Excellent problem-solving and customer-service skills.

Responsibilities

• Provide tier II support for applications, hardware, and network issues.
• Mentor junior team members and contribute to IT projects.
• Manage user accounts, permissions, and access rights.
• Document troubleshooting steps and system configurations.
• Monitor systems for performance and security; report trends.

Skills

OS Administration

Networking

Helpdesk Tools

Troubleshooting

Communication

Education

Bachelor’s degree in CS/IT

Tools

ConnectWise

ServiceNow

JIRA

Zendesk

AWS/Azure

VMware/Hyper-V

Job description

Courser is seeking an IT Support Services II-Help Desk to join our IT team in the United States. The role provides tier II support for Windows, Linux, macOS, and mobile devices, mentors junior staff, and contributes to client-facing IT projects and initiatives.

The ideal candidate has 3–5 years of IT support in a corporate environment, strong diagnostics, and excellent communication. We offer comprehensive benefits and opportunities across a national footprint.