IT Helpdesk Specialist — Ticket Triage & Support

Sylvania; Saint Charles (MO); On-site; USD 42,000 - 62,000; Full time

Job summary

CUSD 303 is seeking a qualified Technology Support Specialist for the 2026-2027 SY. The role works with the Technology team to implement and maintain helpful services and primarily processes tickets through the district helpdesk system.

The position requires a bachelor’s or associate’s degree in IT/CS or an equivalent combination of education and experience, with further substitute options described in the job posting.

Qualifications

• Bachelor's or associate's degree in information technology, computer science, or a related field, or equivalent combination of education and relevant experience.
• Education supplemented by specialized computer courses or equivalent training may substitute for degree requirements.
• Experience in managing or supporting IT systems is acceptable in lieu of degree requirements.

Responsibilities

• Works with Technology team to implement and maintain services and support district technology.
• Handles tickets through the district helpdesk system, triages issues, and escalates high-priority problems.
• Contributes to reliable and useful technology services across the district.

Education

Bachelor's degree in IT/CS

Associate degree in IT/CS

Job description

CUSD 303 is seeking a qualified Technology Support Specialist for the 2026-2027 SY. The role works with the Technology team to implement and maintain helpful services and primarily processes tickets through the district helpdesk system.

The position requires a bachelor’s or associate’s degree in IT/CS or an equivalent combination of education and experience, with further substitute options described in the job posting.