IT Helpdesk Specialist – Remote & Onsite Support

Automatic Data Processing, Inc.; Folsom (CA); Vor Ort; USD 97.424.000 - 114.616.000; Vollzeit

Zusammenfassung

Automatic Data Processing, Inc. is seeking an IT Helpdesk Support Technician in Folsom, CA. The role involves supporting desktops, laptops, software, and peripherals, with a focus on guiding users through configurations and troubleshooting.

The ideal candidate will have 1–3 years of IT experience, a relevant Bachelor’s degree, and certifications such as Cisco or CompTIA. Strong knowledge of Windows 10/11 and Office 365 is expected, with remote and on-site duties as needed.

Qualifikationen

• 1–3 years of IT or related experience.
• Bachelor’s degree in Computer Science, Information Technology, Information Systems, or Software Engineering preferred.
• Certifications such as Cisco, CompTIA A+, CompTIA Network+, ITIL Foundation are a plus.
• Strong experience with Windows 10/11 and Microsoft Office 365.

Aufgaben

• Provide helpdesk support to internal and external customers, onsite and remote.
• Provide quick and effective assistance with information technology systems.
• Guide customers remotely and in person through systems configuration, troubleshooting, and maintenance.
• Listen attentively to questions and concerns and offer optimal solutions.
• Prioritize customer satisfaction in all communications and direct unresolved issues to next-level personnel.
• Represent the Company with professionalism and integrity while helping advance our mission.
• Must be available to work onsite when requested.
• Manage, install and deploy desktops, laptops, peripherals and software for onsite and remote staff.
• Troubleshoot, analyze and provide support for client hardware and software issues.

Kenntnisse

Helpdesk

Desktop support

Customer service

Windows OS

Networking basics

Ausbildung

Bachelor’s Degree (CS/IT/IS/SE)

Tools

Active Directory GPO

SCCM

Windows 10/11

Office 365

Antivirus/Anti-spam

TCP/IP

Jobbeschreibung

Automatic Data Processing, Inc. is seeking an IT Helpdesk Support Technician in Folsom, CA. The role involves supporting desktops, laptops, software, and peripherals, with a focus on guiding users through configurations and troubleshooting.

The ideal candidate will have 1–3 years of IT experience, a relevant Bachelor’s degree, and certifications such as Cisco or CompTIA. Strong knowledge of Windows 10/11 and Office 365 is expected, with remote and on-site duties as needed.