IT Helpdesk Specialist: User & System Support

Bryan Health; Lincoln (NE); In loco; USD 42.000 - 66.000; Tempo pieno

Descrizione del lavoro

Bryan Health in Lincoln, Nebraska, seeks an IT Support Specialist to provide first-level computing support to physicians, staff, students, and partners. You will troubleshoot hardware, software, printers, accounts, and network connectivity, guiding users with clear, empathetic communication.

This role emphasizes incident logging, ticketing, and adherence to IT standards, with escalation as needed, participation in run schedules, backups, and vendor coordination to keep care delivery

Competenze

• High School diploma or equivalent is required.
• Associate degree or coursework in computer science or related field preferred.
• Experience in IT help desk or incident management is desirable.

Mansioni

• Provide first-level IT support via phone, email, chat, or ticketing system.
• Diagnose and resolve issues related to hardware, software, printers, mobile devices, network connectivity, and user accounts.
• Guide users through step-by-step solutions and document interactions in the ticketing system.
• Escalate complex issues according to established workflows and communicate with users clearly and empathetically.
• Maintain downtime logs and monitor daily backups as part of IT operations.

Conoscenze

IT support

Troubleshooting

Customer service

Communication skills

Security awareness

Formazione

High School diploma

Associate degree preferred

Descrizione del lavoro

Bryan Health in Lincoln, Nebraska, seeks an IT Support Specialist to provide first-level computing support to physicians, staff, students, and partners. You will troubleshoot hardware, software, printers, accounts, and network connectivity, guiding users with clear, empathetic communication.

This role emphasizes incident logging, ticketing, and adherence to IT standards, with escalation as needed, participation in run schedules, backups, and vendor coordination to keep care delivery