IT Helpdesk Specialist: Level 1-2

Mt. Washington Pediatric Hospital; Ann Arbor (MI); On-site; USD 52,000 - 73,000; Full time

Benefits offered by this job

401K with employer contribution

Health insurance

Dental insurance

PTO

Paid holidays

Work-life balance

Ergonomic workstation

Multiple monitors (2 UHD screens)

Job summary

ZOLLER Inc. in Ann Arbor, MI, is seeking a dedicated IT Helpdesk Level 1/2 to join our corporate IT team. This role provides frontline support for software, hardware, and network issues and handles escalations to senior staff when needed.

You will manage user accounts, administer Active Directory and Entra ID, support Microsoft 365 and Intune, and assist with onboarding. The position offers full-time hours, a competitive salary commensurate with experience, and benefits including 401K, health

Qualifications

• 2+ years in a helpdesk or technical support role with escalation exposure.
• Associate or Bachelor’s IT degree preferred.
• Certifications such as CompTIA A+ / MCP are a plus.
• Strong customer service and ability to communicate to non-technical users.

Responsibilities

• Provide first-line technical support for software, hardware, and network issues.
• Respond to support requests via phone, email, or ticketing system.
• Diagnose and resolve issues with desktops, laptops, and peripherals.
• Escalate complex problems to senior IT staff as needed.
• Administer and troubleshoot Active Directory and Entra ID.
• Support Microsoft 365 and Intune, and assist with onboarding.
• Mentor Level 1 staff and contribute to knowledge base articles.

Skills

Technical support

Customer service

Windows troubleshooting

Office 365

AD Entra ID basics

Intune basics

Networking concepts

Mentoring junior staff

Education

Associate degree in IT

Bachelor's degree in IT

Tools

Active Directory

Microsoft Entra ID

Microsoft Intune

Office 365 admin

Job description

ZOLLER Inc. in Ann Arbor, MI, is seeking a dedicated IT Helpdesk Level 1/2 to join our corporate IT team. This role provides frontline support for software, hardware, and network issues and handles escalations to senior staff when needed.

You will manage user accounts, administer Active Directory and Entra ID, support Microsoft 365 and Intune, and assist with onboarding. The position offers full-time hours, a competitive salary commensurate with experience, and benefits including 401K, health