IT Helpdesk Specialist II

Mark--taylor-Residentia; Scottsdale (AZ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Housing discounts

Amenities access

Employee appreciation events

Career growth opportunities

401(k) match

Paid time off & holidays

Medical/Dental/Vision benefits

Job summary

Mark-Taylor, a leading Arizona-based owner, manager, and builder of apartment communities, is hiring an IT Helpdesk Specialist II at our Scottsdale corporate office. The role supports Windows, Microsoft 365, Entra ID, Intune, and enterprise applications while ensuring security and service excellence across multi-site operations.

You will serve as escalation point for complex issues, manage user provisioning and licensing, and collaborate with vendors to maintain IT systems.

Qualifications

• 3+ years of IT helpdesk, desktop support, or similar enterprise environment.
• Experience with Windows OS, Microsoft 365, Entra ID, Intune, and endpoint management.
• Strong networking fundamentals: TCP/IP, DNS, DHCP, VPN, Wi-Fi.
• Experience supporting hardware, mobile devices, peripherals, apps, user accounts, and ticketing systems.
• Excellent troubleshooting, communication, organization, customer service, and documentation skills.

Responsibilities

• Serve as escalation point for advanced technical issues involving hardware, software, M365, endpoint management, networking, and business apps.

Skills

Windows troubleshooting

Networking basics

Customer service

Documentation

Multi-priority management

Education

HS diploma or equivalent

Tools

Microsoft 365

Microsoft Entra ID

Microsoft Intune

PowerShell

Windows Autopilot

Microsoft Graph

Job description

Description

At Mark-Taylor, we believe our success starts with our people. For over 40 years, we’ve built and managed Arizona’s most beautiful apartment communities while fostering a culture centered on people, excellence and growth.

We are proud to be recognized as Ranking Arizona’s #1 Multifamily Builder and Manager, a Best Place to work in Multifamily, and a Healthiest Employer by the Phoenix Business Journal, and more.

Our communities are growing and so is our corporate team! We’re hiring an IT Helpdesk Specialist II at our corporate office in Scottsdale, AZ.

Why You’ll Love working at Mark-Taylor

• Employee rent discounts.*


• Access to all Mark-Taylor amenities.


• Employee appreciation events.


• Opportunities for career growth.


• 401(k) with robust company match.**


• Paid time off, sick time, holidays, and volunteer time.**


• Comprehensive Medical, Dental, and Vision benefits.**

Requirements

• Three or more years of experience in IT helpdesk, desktop support, or a related enterprise technical support environment.


• Experience supporting Windows operating systems, Microsoft 365, Microsoft Entra ID, Microsoft Intune, and endpoint management solutions.


• Strong understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VPNs, and wireless networking.


• Experience supporting hardware, mobile devices, peripherals, enterprise applications, user account administration, and ticketing systems.


• Excellent troubleshooting, communication, organization, customer service, and technical documentation skills.


• Ability to independently manage multiple priorities in a fast-paced environment.


• High school diploma or equivalent required; Associate's or Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field preferred.Valid driver's license with the ability to travel to corporate offices and community locations as needed.


• Experience with Windows Autopilot, Apple Business Manager, PowerShell, Microsoft Graph, single sign-on (SSO), SaaS integrations, or enterprise identity management is preferred.


• Microsoft, Azure, CompTIA A+, Network+, Security+, or similar industry certifications is preferred.


• Experience supporting multi-site organizations, mentoring junior IT professionals, and familiarity with ITIL, incident management, and change management best practices is preferred.

In This Role You Will

• Serve as the primary escalation point for advanced technical issues involving hardware, software, Microsoft 365, endpoint management, networking, and business applications.


• Administer Microsoft 365, Microsoft Entra ID, Microsoft Intune, and related technologies, including user provisioning, access management, licensing, authentication, and account lifecycle support.


• Configure, deploy, maintain, and troubleshoot Windows devices, mobile devices, printers, peripherals, and endpoint technologies while ensuring compliance with company security standards.


• Provide advanced support for enterprise applications and property technologies by collaborating with internal stakeholders and external vendors to resolve complex technical issues.


• Lead or support technology deployments, office and community implementations, equipment refreshes, system upgrades, and other IT initiatives.


• Partner with Systems Engineering to elevate complex issues, implement new technologies, and continuously improve IT service delivery.


• Develop and maintain technical documentation, knowledge base articles, and standard operating procedures to support operational excellence.


• Mentor and coach IT Helpdesk Specialist I team members by providing technical guidance, improving escalation quality, and sharing best practices.


• Identify opportunities to improve efficiency through process standardization, automation, documentation, and continuous service improvement initiatives.


• Support cybersecurity efforts by maintaining identity management, endpoint protection, access controls, patch management, and compliance with company security standards.


• Deliver exceptional customer service while building strong relationships with employees, vendors, and community teams.

Mark-Taylor is an equal opportunity employer and a drug-free workplace. All our employees undergo pre-employment screening which includes drug testing.

*Housing discounts are subject to availability at each community.

**Benefits offered for full-time employees.