IT Support Technician II — Tech That Powers a Mission

Phoenix Rescue Mission; Pomona (CA); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Life-transforming work

Health, dental, and vision benefits

401(k) match program

Paid time off

12 paid holidays

Job summary

Phoenix Rescue Mission is seeking an IT Support Technician to independently resolve technical issues, manage devices with Intune, and administer M365 and Entra ID. You will configure networks, assist with SaaS apps, and mentor junior staff to maintain reliable IT services in a faith-driven environment.

Join a team that supports end users, partners with MSPs, and contributes to worship and mission activities while deploying new technologies and improving processes.

Qualifications

• Associate's degree in an IT-related field preferred; equivalent experience may be considered.
• 2-3 years of IT support, end-user computing, or systems administration.
• Hands-on experience with Microsoft 365, Entra ID (Azure AD), and Microsoft Intune.
• Experience administering SaaS applications and VoIP phone systems.
• Exposure to server, Wi-Fi, and network administration in a business environment.
• Certifications such as CompTIA A+, Network+, Security+, or Microsoft 365 Fundamentals preferred.
• Strong troubleshooting, problem-solving, communication, and customer service skills.
• Ability to work independently, manage multiple priorities, and mentor junior staff.
• A solid and credible Christian witness and lifestyle.

Responsibilities

• Independently resolve routine and escalated technical support requests, troubleshooting hardware, software, application, and connectivity issues.
• Manage end-user devices through Microsoft Intune, including provisioning, configuration, patching, compliance, application deployment, and lifecycle management.
• Administer Microsoft 365, Active Directory, Microsoft Entra ID, and other SaaS applications, including user accounts, licensing, password, and MFA support.
• Configure, maintain, and troubleshoot technology systems including computers, network printers, VoIP phones, wireless equipment, cameras, and teleconference equipment.
• Support Wi-Fi, network, server, and infrastructure operations in partnership with the IT Manager and MSP.
• Maintain accurate IT equipment and software inventories and create technical documentation, SOPs, and knowledge base resources.
• Provide guidance, training, and mentorship to IT Support Technicians and end users on technology and best practices.
• Support audio-visual equipment for events, including setup, troubleshooting, and takedown.
• Stay current on emerging technologies and recommend tools and process improvements to meet the Mission's needs.
• Participate in devotions, prayers, or other organizational activities that promote a credible Christian witness.

Skills

Microsoft 365

Azure AD / Entra ID

Microsoft Intune

VoIP systems

Networking basics

Troubleshooting

Customer service

Communication skills

Independent work

Christian witness

Education

Associate's degree in IT-related field

CompTIA A+

CompTIA Network+

CompTIA Security+

Microsoft 365 Fundamentals

Tools

SaaS applications

Wi-Fi administration

Server administration

Job description

Phoenix Rescue Mission is seeking an IT Support Technician to independently resolve technical issues, manage devices with Intune, and administer M365 and Entra ID. You will configure networks, assist with SaaS apps, and mentor junior staff to maintain reliable IT services in a faith-driven environment.

Join a team that supports end users, partners with MSPs, and contributes to worship and mission activities while deploying new technologies and improving processes.