IT Helpdesk Specialist: Windows & Office 365 Support

Willmeng Construction, Inc.; Phoenix (AZ); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Employee Stock Ownership Plan

Discretionary annual bonus

401k with employer match

Medical, dental, and vision insurance

Flexible Time Off

9 paid company holidays

Parental bonding leave

Job summary

Willmeng Construction, Inc. is seeking a Tier 1 IT support specialist to assist a distributed workforce. You will troubleshoot Windows 11, Office 365, and network devices, log incidents, and guide users through steps while maintaining security and privacy.

Ideal candidates have 1–2 years in IT support, familiarity with AD, VMware, and ticketing systems, and a basic understanding of networking. This is an on‑site role in Phoenix with strong benefits and a collaborative culture.

Qualifications

• 1–2 years of IT troubleshooting experience across software and hardware.
• Experience with Windows 11, Active Directory, VMware, Outlook, Hosted Exchange, Office, ticketing systems, Windows Server, routers, switches, and printers.
• A+ and Network+ certifications preferred. High ethical standards and strong communication.

Responsibilities

• Provide Tier 1 support for a distributed workforce during an 8‑hour shift.
• Log, categorize, prioritize, and track incidents in HappyFox per SLAs and procedures.
• Troubleshoot endpoint, connectivity, printing, and Microsoft 365 issues; guide users with clear steps.
• Triage access, software, and security concerns; escalate with complete diagnostics.
• Support Office 365 apps and perform basic configuration and user guidance.
• Assist with project interviews setup and equipment deployment for remote venues.

Skills

IT troubleshooting

Windows 11

Active Directory

VMware

Outlook

Hosted Exchange

Microsoft Office

Ticketing systems

Windows Server

Routers

Switches

Printers

Education

High school diploma

Associate or bachelor’s degree in IT preferred

Job description

Willmeng Construction, Inc. is seeking a Tier 1 IT support specialist to assist a distributed workforce. You will troubleshoot Windows 11, Office 365, and network devices, log incidents, and guide users through steps while maintaining security and privacy.

Ideal candidates have 1–2 years in IT support, familiarity with AD, VMware, and ticketing systems, and a basic understanding of networking. This is an on‑site role in Phoenix with strong benefits and a collaborative culture.