IT Support Analyst - First-Line Tech Support

Titan Machinery, Inc.; West Fargo (ND); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Health and dental coverage

HSA contributions

Paid holidays and PTO

401(k) with employer match

Life insurance and disability

Job summary

Titan Machinery, Inc. is seeking an IT Support Analyst to deliver first-level technical assistance across offices and locations. You will troubleshoot hardware, software, mobile devices, and networking issues while ensuring employees have the tools they need to succeed.

Responsibilities include configuring and deploying technology assets, supporting Microsoft 365, and maintaining documentation in the help desk system. Some travel and on-call rotation are required.

Qualifications

• Associates degree in Business or IT or 2 years' related experience.
• Ability to handle conflict and work in a fast-paced environment.
• Strong customer service and communication skills.
• Willingness to travel and work flexible hours.

Responsibilities

• Provide first-level technical support to employees via phone, remote assistance, and in-person support.
• Troubleshoot hardware, software, network, and system-related issues.
• Support and maintain desktop computers, laptops, printers, mobile devices, and peripherals.
• Configure, deploy, repair, and track company technology assets.
• Support Microsoft 365 applications, VoIP systems, and shipping software.
• Document requests and resolutions in the help desk system.

Skills

Customer service

Problem solving

Time management

Communication

Multi-tasking

Adaptability

Education

Associate degree in IT or Business

Bachelor's degree (preferred)

Tools

Active Directory

Windows OS

Microsoft Office

Remote support tools

Job description

Titan Machinery, Inc. is seeking an IT Support Analyst to deliver first-level technical assistance across offices and locations. You will troubleshoot hardware, software, mobile devices, and networking issues while ensuring employees have the tools they need to succeed.

Responsibilities include configuring and deploying technology assets, supporting Microsoft 365, and maintaining documentation in the help desk system. Some travel and on-call rotation are required.