IT Helpdesk Specialist – First-Contact Tech Support

Concord Finance; Scottsdale, Northern (AZ, KY); Hybrid; USD 48,000 - 60,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

Retirement Plan (401k, IRA)

Life Insurance (Basic, Voluntary &

Paid Time Off (Vacation, Sick &

Family Leave (Maternity, Paternity)

Short-Term & Long-Term Disability

Wellness Resources

Job summary

Concord, a Scottsdale, AZ-based loan servicing company, is seeking a Helpdesk Analyst to join the IT Infrastructure team. You will be the first point of contact for employees, troubleshooting hardware, software, and network issues to keep everyone productive and unblocked. The role requires 0–2 years in IT, strong communication, and ability to handle multiple tickets, with the potential to grow into broader IT support as part of a collaborative team.

Qualifications

• 0–2 years of experience in an IT-related field.
• Ability to troubleshoot hardware, software, and network issues.
• Excellent written and verbal communication with non-technical users.
• Capable of handling multiple tickets and prioritizing tasks.

Responsibilities

• Support and troubleshoot workstations, printers, network, and applications.
• Support/install/upgrade software and hardware products.
• Add/delete/maintain users on the network; create Windows logins, set up email accounts, and ensure security.
• Suggest training ideas for users based on resolved tickets.
• Adapt to change and handle other tasks or projects as assigned.

Skills

Customer service

Problem solving

Clear communication

Tools

ServiceNow

Zendesk

Jira Service Management

Windows 10/11

MS Office 365

Network basics

Job description

Concord, a Scottsdale, AZ-based loan servicing company, is seeking a Helpdesk Analyst to join the IT Infrastructure team. You will be the first point of contact for employees, troubleshooting hardware, software, and network issues to keep everyone productive and unblocked. The role requires 0–2 years in IT, strong communication, and ability to handle multiple tickets, with the potential to grow into broader IT support as part of a collaborative team.