IT Helpdesk Specialist: End-User Support & Troubleshooting

Taghleef Industries Group; Rosedale (IN); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental & vision

401(k) with company match

Tuition assistance

Job summary

Taghleef Industries in Rosedale, IN, is seeking an IT Helpdesk Support Specialist to deliver first through third-tier support for end users, covering desktop software, hardware, and related IT services. The role emphasizes customer service, problem-solving, and timely issue resolution to maximize IT investments.

Responsibilities include on-site and remote support, account provisioning, printer configuration, and 24/7 on-call coverage.

Qualifications

• BS degree in Information Technology, Computer Science, or equivalent work experience.
• Knowledge of all aspects of Microsoft Windows operating systems (mixed versions).
• Knowledge of Office 365, Exchange, and Intune.
• Strong troubleshooting and problem-solving skills are required.

Responsibilities

• Provide first through third tier level support for PC, server, mainframe applications and hardware via phone, email, IM, etc.
• On-site/hands-on support as necessary within the region.
• Interact with network services, software systems engineering, and/or applications development to restore service and/or identify/correct core problems.
• Install/uninstall client software per licensing and IT Manager, migrate business files as needed.
• Configure and support printers; manage user accounts in Active Directory, Exchange, and Office 365.
• Manage Outlook/Exchange permissions as tickets require.
• Provide 24/7 On-Call Support as necessary.
• Procure and set up PCs, tablets, printers, and mobile devices; manage device lifecycle.
• Oversee mobile plans and billing transfers in partnership with HR approval.
• Coordinate with vendors for warranted items and hardware replacements.
• Document solution steps for Helpdesk tickets.

Skills

Troubleshooting

Verbal & written comms

Avid learner

Multi-tasking

Team work

Education

BS Degree in IT/CS

Tools

Office 365

Exchange

Intune

Windows OS

Job description

Taghleef Industries in Rosedale, IN, is seeking an IT Helpdesk Support Specialist to deliver first through third-tier support for end users, covering desktop software, hardware, and related IT services. The role emphasizes customer service, problem-solving, and timely issue resolution to maximize IT investments.

Responsibilities include on-site and remote support, account provisioning, printer configuration, and 24/7 on-call coverage.