IT Helpdesk Specialist: End-User Support & IT Ops

Natera; San Carlos (CA); Presencial; USD 34.000 - 37.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k) with company match

Generous paid time off and holidays

Wellness and work-life benefits

Descripción de la vacante

Natera is seeking an User Services / Helpdesk Specialist 2 to provide IT end-user support in a biotech environment. You will handle hardware, software, peripherals, and office systems, assisting system administrators as needed and ensuring customer satisfaction.

Responsibilities include incident management via walk-up, phone, email, and ticketing systems, and contributing to IT projects such as asset management, licensing, and monitoring. A strong troubleshooting mindset is essential.

Formación

• Degree in technical field or equivalent work experience and applicable certifications.
• IT experience within a HIPAA controlled biotech, pharma or healthcare enterprise is preferred.
• 2 years desktop technology and user support experience in a technical enterprise environment.

Responsabilidades

• Investigate, recommend, design, deploy and sustain IT end‑user solutions.
• Manage issues via email, phone and ticketing system; follow up to ensure resolution.
• Participate in projects to enhance IT tools and processes, including asset management and identity management.
• Perform other duties as assigned.

Conocimientos

Customer support

Troubleshooting

Communication skills

Windows & Mac support

Educación

Degree in technical field

Certifications (if applicable)

Herramientas

Jira

ServiceDesk

Confluence

Microsoft System Center

AD management

Descripción del empleo

Natera is seeking an User Services / Helpdesk Specialist 2 to provide IT end-user support in a biotech environment. You will handle hardware, software, peripherals, and office systems, assisting system administrators as needed and ensuring customer satisfaction.

Responsibilities include incident management via walk-up, phone, email, and ticketing systems, and contributing to IT projects such as asset management, licensing, and monitoring. A strong troubleshooting mindset is essential.