IT Helpdesk Specialist

Arthur Lawrence; Honolulu (HI); On-site; USD 42,000 - 64,000; Full time

Job summary

Arthur Lawrence is seeking an IT Helpdesk Specialist for one of our clients in Honolulu, HI. The role focuses on Tier 1/2 support for retail IT systems, including POS hardware/software, printers, and network issues.

You will troubleshoot TCP/IP, VPNs, wireless networks, and back-office systems, document incidents, and support technology deployments. Nice-to-haves include experience with Gilbarco Passport POS and Verifone/EMV devices.

Qualifications

• Experience providing Tier 1/Tier 2 technical support for retail IT systems, including POS hardware/software, back-office systems, printers, and network troubleshooting.
• Strong knowledge of retail networking (TCP/IP, VPNs, wireless, switches, routers) with experience resolving hardware, software, payment processing, and connectivity issues.
• Experience with IT service management, incident documentation, system maintenance, technology deployments.

Responsibilities

• Experience with IT service management, incident documentation, system maintenance, technology deployments.

Skills

Retail IT support

POS hardware

Network troubleshooting

Tools

Gilbarco Passport POS

Verifone/EMV devices

Job description

Arthur Lawrence is looking for an IT Helpdesk Specialist one of our clients in Honolulu, HI.

Must-Have Skills:

• Experience providing Tier 1/Tier 2 technical support for retail IT systems, including POS hardware/software, back-office systems, printers, and network troubleshooting.
• Strong knowledge of retail networking (TCP/IP, VPNs, wireless, switches, routers) with experience resolving hardware, software, payment processing, and connectivity issues.
• Experience with IT service management, incident documentation, system maintenance, technology deployments.

Nice to Have Skills:

• Experience supporting Gilbarco Passport POS, Verifone/EMV payment devices, and fuel dispenser communication systems.
• Familiarity with ITIL practices, asset management, and convenience store or fuel retail environments.

About Us:

Arthur Lawrence is a management and technology consulting firm providing enterprise-wide business transformation and business applications implementation services to Fortune 100 and Big 4 organizations. Our in-depth technical knowledge and broad experience in working with world-class companies enable organizations to leverage our capabilities in developing winning strategies and cost-effective solutions. We are a UN Women Empowerment Principal Signatory and are certified by National Minority Supplier Development Council

Recent Associations & Acknowledgments:

• Been recognized as a 2023 TOP WORKPLACE by the Houston Chronicle
• IAOP Award; Ranked in the top 100 internationally
• Ranked among the Inc 5000 twice - as one of the FASTEST GROWING COMPANIES OF AMERICA
• Member of HMSDC, NMSDC and NY&NJMSDC

Our Seven Pillars:

We rely on the seven core values that we believe enable us to deliver quality for our consultants and clients: Education, Integrity, Value Creation, Collaboration, Best Client, Best People, and Stewardship. Through strict adherence to these core values, we have achieved success beyond all documented forecasts and anticipation.