IT Helpdesk Associate — Growth‑Focused Starter Role

Chenega MIOS SBU; St. Louis (MO); On-site; USD 40,000 - 56,000; Full time

Job summary

Chenega MIOS in St. Louis, MO is seeking a Junior Helpdesk Specialist to deliver high-quality technical support for Federal customers.

The role focuses on customer service, troubleshooting hardware and software issues, and guiding end users through problem resolution. You will work with a team in a fast-paced contracting environment, with responsibilities that include incident management, diagnostics, and user training.

Qualifications

• Bachelor’s or associate degree acceptable; high school plus IT/military experience also considered.
• Experience with ServiceNow and intelligence community work is preferred.
• Ability to obtain DoD 8140 IAT Level I within 6 months of hire; TS/SCI with CI poly preferred.

Responsibilities

• Provide technical assistance and support related to computer systems, hardware, or software.
• Respond to emails/chats, run diagnostics, and guide customers through solutions.
• Create tickets in incident management system and perform first-contact resolutions.
• Follow up with customers to ensure issues are resolved and gather feedback.
• Assist in generating reports to identify recurring malfunctions.

Skills

Technical support

Customer service

Problem solving

Communication skills

Microsoft Office

Team collaboration

Phone support

Multitasking

CI Poly Clearance

Diversity communication

Education

Bachelor’s degree

Associate degree

High school diploma or GED + 1+ years IT experience

Military experience 3+ years

Government agency experience 1+ years

Tools

ServiceNow

Microsoft Office Suite

Job description

Chenega MIOS in St. Louis, MO is seeking a Junior Helpdesk Specialist to deliver high-quality technical support for Federal customers.

The role focuses on customer service, troubleshooting hardware and software issues, and guiding end users through problem resolution. You will work with a team in a fast-paced contracting environment, with responsibilities that include incident management, diagnostics, and user training.