IT Helpdesk & Network Support Specialist

Navitas Credit Corp.; Lulaville (GA); On-site; USD 38,769 - 57,876; Full time

Benefits offered by this job

Job summary

Navitas Credit Corp. is seeking a full-time Helpdesk and Network Administrator to support our user community and manage basic network tasks. The role covers helpdesk tickets, Office 365, Citrix-related issues, and light cloud administration across multiple offices in the US.

You will be the first contact for technical assistance, diagnose issues, set up accounts, and ensure smooth IT operations while collaborating with a team in a dynamic financial services environment.

Qualifications

• Bachelor’s Degree or 2 years’ experience in helpdesk or network admin.
• Knowledge of Active Directory, GPO and basic LAN and TCP/IP skills.
• Ability to manage user requests and tickets.
• Proven experience as a help desk technician or similar customer support role.
• Working knowledge of office automation products, databases and remote control.
• Good communication skills and teamwork mindset.
• Desire to learn new skills.

Responsibilities

• Serve as the first point of contact for internal customers via phone or email.
• Provide accurate information on IT products or services.
• Perform remote troubleshooting and diagnostic techniques.
• Set up user accounts and client PCs or terminals.
• Provide support for Office 365 Exchange environment.
• Escalate feedback to the appropriate internal team and suggest improvements.
• Assist with administration of cloud-based servers and services.

Skills

Active Directory

GPO

LAN

TCP/IP

Remote troubleshooting

Customer service

Teamwork

Communication

Diagnostics

Education

Bachelor’s Degree or 2 years’ experience in helpdesk/network admin

Tools

Office 365

Remote desktop

Job description

Navitas Credit Corp. is seeking a full-time Helpdesk and Network Administrator to support our user community and manage basic network tasks. The role covers helpdesk tickets, Office 365, Citrix-related issues, and light cloud administration across multiple offices in the US.

You will be the first contact for technical assistance, diagnose issues, set up accounts, and ensure smooth IT operations while collaborating with a team in a dynamic financial services environment.