Helpdesk Support

United Community Bank; Lulaville (GA); On-site; USD 38,769 - 57,876; Full time

Job summary

Navitas Credit Corp, a United Community Bank Company, seeks a full-time Helpdesk/Network Administrator to support users across multiple locations. You will handle technical assistance requests, manage user accounts, and assist with Office 365 Exchange and cloud services.

The role requires a degree or equivalent experience, knowledge of AD/GPO, TCP/IP, and strong customer service and teamwork skills. Candidates should be proactive, communicative, and eager to learn in a dynamic environment.

Qualifications

• Bachelor’s Degree or 2 years’ experience providing helpdesk support and Network administration.
• Knowledge of Active Directory, GPO and basic LAN and TCP/IP skills.
• Ability to manage user requests and tickets.
• Proven experience as a help desk technician or similar customer support role.
• Working knowledge of office automation products, databases and remote control.
• Good understanding of computer systems, mobile devices and other tech products.
• Ability to diagnose and resolve basic technical issues.
• Customer-oriented and cool-tempered.
• Must have desire to learn new skills.
• Must have good communication skills.
• Must be able to work in a team environment.

Responsibilities

• Serve as the first point of contact for internal customers seeking technical assistance.
• Provide accurate information on IT products or services.
• Perform remote troubleshooting through diagnostic techniques.
• Setup of user accounts and client PCs or Terminal.
• Provide support for Office 365 Exchange environment.
• Pass on feedback or suggestions to internal team members.
• Recommend procedure modification or improvements.
• Some administration of cloud based servers and services.

Skills

Active Directory

GPO

TCP/IP

Help desk

Customer service

Remote troubleshooting

Office 365

Phone support

Teamwork

Cloud admin

Education

Bachelor's degree

Two years experience

Tools

Citrix

Remote desktop

Job description

Overview

Navitas Credit Corp, a United Community Bank Company, is a leading financial services firm that was recognized by INC Magazine for four years in a row as one of the 5000 fastest growing companies in the United States. We provide financing to small and medium sized business throughout the United States to help them grow and stay competitive. With multiple offices across the country, we have an entrepreneurial culture where we are looking for talented individuals to join our team and grow with us.

We are seeking a full time Helpdesk support/ Network Admin as part of our technology team to work in our Ponte Vedra Beach, FL office or Mount Laurel NJ office.

We are looking for a highly motivated and versatile person to join us and be responsible for providing helpdesk support to our user community for various software and telecom related issues. Support of Microsoft Office products, Citrix, telecom and phones as well as several other key industry specific software packages. Some Network and software administration will also be required.

What You’ll Do

• Serve as the first point of contact for internal customers seeking technical assistance over the phone or email
• Provide accurate information on IT products or services
• Performing remote troubleshooting through diagnostic techniques
• Setup of user accounts and client PCs or Terminal.
• Provide support for Office 365 Exchange environment
• Pass on any feedback or suggestions to the appropriate internal team member(s)
• Recommend procedure modification or improvements
• Some administration of cloud based servers and services

Requirements For Success

• Bachelor’s Degree from a four-year college or university or two years’ experience providing helpdesk support and Network administration
• Knowledge of Active Directory , GPO and basic Lan and TCP/IP skills
• Ability to manage user requests and tickets.
• Proven experience as a help desk technician or similar customer support role
• Working knowledge of office automation products, databases and remote control
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and resolve basic technical issues
• Customer-oriented and cool-tempered
• Must have desire to learn new skills
• Must have good communication skills
• Must be able to work in a team environment

Conditions of Employment

• Must be able to pass a background & credit check.
• This is a full-time position.

FLSA Status: Exempt

Ready to take your career to the next level? Apply now and become a vital part of our team!

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, or disability, or any other federal, state, or local protected class.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pay Range

USD $38,769.00 - USD $57,876.00 /Yr.