Helpdesk & Network Admin — IT Support Specialist

United Community Bank

Lulaville (GA)

On-site

USD 38,769 - 57,876

Full time

14 days+

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Job summary

Navitas Credit Corp, a United Community Bank Company, seeks a full-time Helpdesk/Network Administrator to support users across multiple locations. You will handle technical assistance requests, manage user accounts, and assist with Office 365 Exchange and cloud services.

The role requires a degree or equivalent experience, knowledge of AD/GPO, TCP/IP, and strong customer service and teamwork skills. Candidates should be proactive, communicative, and eager to learn in a dynamic environment.

Qualifications

Bachelor’s Degree or 2 years’ experience providing helpdesk support and Network administration.
Knowledge of Active Directory, GPO and basic LAN and TCP/IP skills.
Ability to manage user requests and tickets.
Proven experience as a help desk technician or similar customer support role.
Working knowledge of office automation products, databases and remote control.
Good understanding of computer systems, mobile devices and other tech products.
Ability to diagnose and resolve basic technical issues.
Customer-oriented and cool-tempered.
Must have desire to learn new skills.
Must have good communication skills.
Must be able to work in a team environment.

Responsibilities

Serve as the first point of contact for internal customers seeking technical assistance.
Provide accurate information on IT products or services.
Perform remote troubleshooting through diagnostic techniques.
Setup of user accounts and client PCs or Terminal.
Provide support for Office 365 Exchange environment.
Pass on feedback or suggestions to internal team members.
Recommend procedure modification or improvements.
Some administration of cloud based servers and services.