IT Help Desk II - Frontline Tech Support Pro

asirobots; Longmont (CO); On-site; USD 54,000 - 70,000; Full time

Job summary

Autonomous Solutions, Inc. (ASI) in Colorado is seeking an IT Help Desk II to provide end-user support for computers, applications, systems, devices, access, and hardware issues. You identify, research, and resolve technical problems with some complexity.

You respond to telephone, email, and online requests for technical support. You document, track, and monitor the problem using applicable systems and tools. You may coordinate with other teams or departments to resolve user problems.

Qualifications

• Support to end users for computer, application, system, device, access, and hardware issues.
• Ability to diagnose and resolve basic technical issues with guidance.
• Experience with remote troubleshooting and ticketing systems.

Responsibilities

• Serve as the first point of contact for employees seeking IT helpdesk support.
• Perform remote troubleshooting and diagnostic steps.
• Research and resolve routine technical problems.
• Walk users through problem-solving steps and document outcomes.
• Escalate complex issues to higher-level staff when needed.
• Provide status updates to users and close resolved tickets.

Skills

Strong communication skills

Customer-oriented

Written and verbal communication

Education

Associates degree or IT-related technical certification

Job description

Autonomous Solutions, Inc. (ASI) in Colorado is seeking an IT Help Desk II to provide end-user support for computers, applications, systems, devices, access, and hardware issues. You identify, research, and resolve technical problems with some complexity.

You respond to telephone, email, and online requests for technical support. You document, track, and monitor the problem using applicable systems and tools. You may coordinate with other teams or departments to resolve user problems.