IT Help Desk II: Tech Troubleshooter & End-User Support

Autonomous Solutions, Inc. (ASI); Longmont (CO); On-site; USD 50,000 - 70,000; Full time

Job summary

Autonomous Solutions, Inc. (ASI) is hiring an IT Help Desk II to support end users with computer, software, system, and hardware issues. You will document and track problems, provide remote assistance, and escalate more complex issues to senior staff as needed.

Join ASI’s growing team to help enable safe, efficient automation across industries, with a focus on clear communication and timely resolutions in a dynamic, at-will employment environment.

Qualifications

• Associate degree or technical IT certification required.
• 4–6 years of general work experience in IT/help desk.
• Strong understanding of computer systems, mobile devices, and software.

Responsibilities

• Serve as first point of contact for employees seeking technical assistance by phone, email, or ticketing system.
• Perform remote troubleshooting and diagnose common issues.
• Research and resolve routine technical problems and document resolutions.
• Walk users through problem-solving steps and provide clear guidance.
• Coordinate with other teams for complex issues and follow up on status.

Skills

IT support

Remote troubleshooting

Customer service

Problem solving

Communication skills

Education

Associate degree or IT certification

Tools

Remote desktop tools

Ticketing/CRM systems

Job description

Autonomous Solutions, Inc. (ASI) is hiring an IT Help Desk II to support end users with computer, software, system, and hardware issues. You will document and track problems, provide remote assistance, and escalate more complex issues to senior staff as needed.

Join ASI’s growing team to help enable safe, efficient automation across industries, with a focus on clear communication and timely resolutions in a dynamic, at-will employment environment.