IT Helpdesk II: Enterprise Support Technician

SpotOn, Inc.

Chicago, Northern (IL, KY)

Hybrid

USD 45,000 - 65,000

Full time

13 days ago

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Job summary

SpotOn, Inc. in Chicago is seeking an Helpdesk Technician to support a broad range of IT tasks for employees and contractors. You will handle user administration, device support, licensing, and onboarding/offboarding, while providing frontline and escalation support for IT incidents.

The role focuses on regular office IT duties, asset tracking, and participation in special IT projects, ensuring confidentiality and smooth operations for a growing company.

Qualifications

Intermediate experience with user administration and onsite IT support.
Experience with desktop hardware/software troubleshooting and asset management.
Familiarity with licensing provisioning/deprovisioning and onboarding/offboarding processes.

Responsibilities

Handle tickets for user administration, device issues, licensing, and onboarding/offboarding.
Provide desktop hardware/software support and patching in a fast-paced environment.
Manage licensing provisioning and deprovisioning for employees and contractors.
Respond to VIP/ELT issues and escalate as needed.
Track assets and perform regular audits of accounts and access.
Lead special IT projects and office tasks as assigned.

Skills

Okta admin

Google Workspace admin

Mac/Windows configuration

Desktop troubleshooting

PC hardware repair

Networking basics

VoIP/telephony

English communication

Education

High school diploma

CompTIA A+/Network+ or similar

Tools

Okta

Google Workspace

MacOS

Windows

VoIP systems

Job description

The role focuses on regular office IT duties, asset tracking, and participation in special IT projects, ensuring confidentiality and smooth operations for a growing company.

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