IT Helpdesk

SpotOn; Chicago (IL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Stock options

401k with company match

Paid vacation and holidays

Medical, Dental and Vision Insurance

Tuition reimbursement up to 2000/year

Home office stipend

Job summary

Spot On is seeking a proactive Helpdesk Technician to support employees and contractors in Chicago. The role focuses on tickets as the majority of the day, serving as the initial escalation point for issues while handling frontline tasks and special projects.

You will manage user onboarding/offboarding, desktop support, licensing, asset tracking, and regular maintenance. This position requires regular office hours and contributes to IT operations across Spot On.

Qualifications

• Requires solid troubleshooting for desktop hardware and software.
• Experience with onboarding/offboarding and user/group management.
• Proficiency in Google Workspace and Okta administration.
• Strong communication skills in English; multilingual is a plus.
• Experience with VoIP/telephony and networking basics.

Responsibilities

• Handle tickets as frontline and escalation point for a broad range of IT tasks.
• Provide desktop support for hardware, software, and services.
• Manage user provisioning, licensing, and access control.
• Track and retire assets; perform regular audits and maintenance.
• Lead or participate in special IT projects and administrative tasks.
• respond to unexpected issues and maintain service quality.

Skills

English communication

Desktop troubleshooting

PC hardware upgrading

Networking technologies

VoIP telephony

Macintosh and Windows configuration

Google Workspace admin

Okta admin

Education

High school diploma

CompTIA A+/Network+/Tech+ or similar

Tools

Google Workspace Admin Console

Okta Admin Console

Job description

• Helpdesk Technicians support Spot On Employees and Contractors requiring attention to confidentiality. This is a generalist role involving a broad range of tasks. Level II Technicians focus on tickets for the majority of their day – both frontline and as an initial escalation point of contact
• Helpdesk also works on recurring tasks and special projects, including handling a wide range of responsibilities within the office to which they are assigned
• Keep regular office hours in assigned SpotOn office
• Handling tickets for tasks such as
• User administration (onboarding, offboarding, changes, resets, unlocks, etc)
• Desktop support (hardware, software, and services)
• Licensing (provisioning and deprovisioning)
• Hardware requests
• First response for issues from VIP (ELT & EAs)
• Asset tracking (assignment, return, retirement)
• Auditing (User and Accounts)
• Regular maintenance and patching
• Specialist for specific products and services
• Takes ownership of special projects as needed
• Respond to unexpected issues
• Other duties and projects as assigned

Benefits

• Stock Options
• 401k with company match
• Paid vacation, 11 company holidays, sick time, and volunteer time off
• Medical, Dental and Vision Insurance
• Tuition reimbursement for up to 2k per calendar year to assist with classes of your choice
• Desk, Chair and Monitor needed for your home office? We got you
• Monthly cell phone and internet stipend
• Employee Resource Groups for Diversity and Inclusion, Women, LGBTQIA+, and other communities
• Subscription to Linkedin Learning to expand your knowledge on all kinds of fun topics
• Headspace membership for guided meditation and stress relieving tools through the Sequoia App
• Unlimited access to virtual audio and visual workouts through the Sequoia App

Requirements

• Moderate Skill in Troubleshooting Desktop Hardware
• Intermediate Knowledge of Google Workspace User/Group Management/Administration
• Intermediate Knowledge of Okta User/Group Management
• Good US English verbal and written communication skills (multi-lingual preferred)
• Basic Skill in Upgrading and basic repair of PC hardware
• Moderate Knowledge in VoIP Softphone and Telephony Services
• Moderate Knowledge with Networking Technologies
• Intermediate Knowledge of Macintosh and Windows Configuration and Administration
• 3 year in similar Helpdesk role
• 2 years with Google Apps for Business or similar service
• 2 years with Okta or similar service
• High school diploma
• CompTIA A+, Network+, and/or Tech+ or similar preferred
• Occasionally lifts and carries equipment in the office weighing up to 20 pounds
• Must be able to remain in a stationary position a minimum of 50% of the work day
• The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc