IT Helpdesk Hero - Hybrid, Growth & Perks

Xpert Technologies

Troy (MI)

Hybrid

USD 42,000 - 62,000

Full time

14 days+
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Benefits offered by this job

Free medical
Dental/Vision coverage
Gym membership
Gym in-office
Standing desks
Lunch stipend
Company car for client visits
401k match
Summer hours
Hybrid work schedule

Job summary

Xpert Technologies is seeking a Helpdesk Hero to join our IT & cybersecurity MSP team in Michigan. You will be the face of the company, owning escalations, guiding clients through issues, and delivering clear, practical solutions across a range of endpoints and services.

You’ll work with Microsoft 365, AD/Azure AD, patching, VPNs, and patching, providing proactive support and rapid response to incidents while maintaining a high standard of client care. Hybrid schedule offered.

Skills

Customer service
Ownership mindset
Troubleshooting
Communication

Tools

Microsoft 365 / Office 365
Windows OS
Active Directory / Azure AD
Endpoint security
Network fundamentals
Ticketing systems (ConnectWise/Autotask)
RMM tools
VoIP troubleshooting

Job description

Xpert Technologies is seeking a Helpdesk Hero to join our IT & cybersecurity MSP team in Michigan. You will be the face of the company, owning escalations, guiding clients through issues, and delivering clear, practical solutions across a range of endpoints and services.

You’ll work with Microsoft 365, AD/Azure AD, patching, VPNs, and patching, providing proactive support and rapid response to incidents while maintaining a high standard of client care. Hybrid schedule offered.

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