Hybrid IT Help Desk Technician - Growth Path

Esimplicity; Columbia (MD); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical insurance

Dental & vision

401(k)

Paid time off

Life and disability insurance

Job summary

eSimplicity in Columbia, MD is seeking a motivated Help Desk Technician to be the first line of IT support for employees, handling account access, device provisioning, and Microsoft 365 issues. You will triage requests, document tickets, and escalate complex items to senior staff.

This entry‑level role offers growth into endpoint management and security awareness within a collaborative team. Hybrid work with onsite days on Tuesday and Thursday; remote other times within the Eastern time zone.

Qualifications

• 0–2 years in a help desk or IT support.
• High school diploma or equivalent.
• U.S. citizenship and ability to obtain clearance.
• Experience with Windows 10/11 and macOS.
• Familiarity with Microsoft 365 apps and Entra ID/AD.
• Basic networking (TCP/IP, DNS, DHCP, VPN).
• Experience with ticketing systems and documenting work.
• Strong customer service and clear communication.
• Ability to lift 40 pounds and onsite days.
• Excellent written and spoken English.

Responsibilities

• Serve as the first point of contact for IT support requests via ticketing, email, chat, and in person.
• Triage, prioritize, and document incidents; resolve Tier 1 issues on first contact.
• Provide account and access support in Entra ID and Microsoft 365.
• Provision, configure, and deploy Windows and macOS devices through Intune.
• Troubleshoot devices, peripherals, and conference room AV issues.
• Support Microsoft 365 apps and client configurations.
• Onboard and offboard employees; manage hardware and asset records.
• Maintain accurate hardware/software inventory and warranties.
• Follow security policies and escalate security events.
• Contribute to knowledge base and SOPs; participate in standups and projects.

Skills

Customer service

Communication

Time management

Troubleshooting

English proficiency

Education

High school diploma

Associate's degree or certificate

Tools

Microsoft Intune

Zendesk

Active Directory

Microsoft Entra ID

Job description

eSimplicity in Columbia, MD is seeking a motivated Help Desk Technician to be the first line of IT support for employees, handling account access, device provisioning, and Microsoft 365 issues. You will triage requests, document tickets, and escalate complex items to senior staff.

This entry‑level role offers growth into endpoint management and security awareness within a collaborative team. Hybrid work with onsite days on Tuesday and Thursday; remote other times within the Eastern time zone.