IT Help Desk Specialist - Hybrid Onsite (Dimondale)

BuzzClan; Dimondale (MI); Hybrid; USD 25,000 - 39,000; Full time

Job summary

State of Michigan is seeking a Help Desk 1 resource to provide frontline IT support to employees and partners. The role requires 2-3+ years of Tier 1 helpdesk experience, service administration, and troubleshooting skills.

It involves log/tracking requests, diagnosing issues, and offering technical assistance onsite in Dimondale, MI. The position is hybrid with onsite presence two days per week and a 1-year duration with potential extension.

Qualifications

• 2-3+ years of previous Tier 1 IT Helpdesk experience.
• 2-3+ years of previous Service Administration experience.
• 2-3+ years of IT Troubleshooting experience.
• Associate's degree (IT Related).

Responsibilities

• Log, track, and prioritize incidents and requests in the ticketing system.
• Diagnose issues and apply resolutions to restore operations quickly.
• Provide technical support for hardware and software; document resolutions in the system.
• Attend policy and procedure trainings as required.
• Maintain metrics and SLAs for performance and service quality.

Skills

Tier 1 Helpdesk experience

Service Administration experience

IT Troubleshooting experience

Education

Associate's degree (IT Related)

Tools

A+

Cisco Routing

Security+

SANS

Job description

State of Michigan is seeking a Help Desk 1 resource to provide frontline IT support to employees and partners. The role requires 2-3+ years of Tier 1 helpdesk experience, service administration, and troubleshooting skills.

It involves log/tracking requests, diagnosing issues, and offering technical assistance onsite in Dimondale, MI. The position is hybrid with onsite presence two days per week and a 1-year duration with potential extension.