IT Helpdesk Coordinator II — Multi-Campus Support

Southeast Kentucky Community and Technical College; Pineville (NC); On-site; USD 29,000 - 35,000; Full time

Benefits offered by this job

Health, vision, dental

Tuition reimbursement

403(b) employer match

Vacation/Sick Time

Work-Life Balance

9.5 Paid Holidays

Closing pay (Dec)

Employee Assistance Program

Job summary

Southeast KY Community & Technical College is seeking an IT Helpdesk Coordinator II for the Pineville campus, with travel to the Knox campus. The role provides tier-1 and tier-2 support, troubleshooting, and documentation to sustain campus technology services.

The position is on-site with a 12-month term and 37.5 hours per week. Salary is listed as 31,680.00 annually, and the department is Information Technology.

Qualifications

• Associates Degree and 1-3 years relevant experience.

Responsibilities

• Perform basic and advanced troubleshooting for computers, laptops, VOIP phones, printers, and projector hardware/software.
• Help maintain a stable and secure network environment by making sure all computers are patched with Microsoft updates on a regular basis.
• Check that labs are functional throughout the week so downtime will be minimized.
• Install images using SCCM for labs, mobile carts, and offices as needed per PC.
• Ensure that computers are up to date with the newest software updates as needed.
• Assist faculty, staff, and students with computer hardware/software related issues.
• Provide technical support for all Southeast District with account information and assist with password and MFA resets as needed for all Southeast faculty, staff, and students.
• Ensure that units are updated and functional for all Microsoft Teams meetings/classes to be connected by or ahead of scheduled start time. Provide any technical support needed for faculty, staff, and students to be able to attend meetings or classes.
• Assist with any training as needed for all SKCTC personnel and students on how to use the technology.
• Assist campuses with any technology needs that arise, either by in person visits, phone, or remote access.
• Travel to assist other SKCTC campuses with problems, upgrades, and training as needed. Willing to assist where needed to help the IT team meet needs or achieve goals.
• Assist students or employees from other campuses with password resets, MFA issues, or any other technical issues when calls are made to the SKCTC Helpdesk.
• Ensure all desktop computers and laptops have the latest OS installed and are updated regularly.
• VLAN Standardization (systemwide changes) in preparation of upcoming change from CISCO switches to Juniper switches.
• Color code patch cables

Education

Associates Degree

Job description

Southeast KY Community & Technical College is seeking an IT Helpdesk Coordinator II for the Pineville campus, with travel to the Knox campus. The role provides tier-1 and tier-2 support, troubleshooting, and documentation to sustain campus technology services.

The position is on-site with a 12-month term and 37.5 hours per week. Salary is listed as 31,680.00 annually, and the department is Information Technology.