IT Helpdesk Coordinator II: Campus Tech Support & Training

Kentucky Community and Technical College System; Pineville (KY); On-site; USD 29,000 - 35,000; Full time

Benefits offered by this job

Health care coverage and family plans

Tuition reimbursement/waiver for you,

403(b) retirement plan with employer 5

Job summary

Southeast KY Community & Technical College is seeking an IT Helpdesk Coordinator II for the Pineville campus, with travel to the Knox campus. The role focuses on troubleshooting, documentation, and end-user support to sustain the college’s technology-enabled mission.

The position requires an Associate's degree and 1–3 years of relevant experience, works on-site in IT, and reports to the Information Technology department.

Qualifications

• Associates Degree and 1-3 years relevant experience.

Responsibilities

• Troubleshoot computers, laptops, VOIP phones, printers, and projector hardware/software.
• Maintain a stable, secure network by applying Microsoft updates regularly.
• Assist faculty, staff, and students with computer hardware/software issues.

Skills

Troubleshooting

SCCM

Password resets

MFA support

Microsoft Teams

Windows updates

Education

Associates Degree

Tools

SCCM

VOIP

Windows OS

Job description

Southeast KY Community & Technical College is seeking an IT Helpdesk Coordinator II for the Pineville campus, with travel to the Knox campus. The role focuses on troubleshooting, documentation, and end-user support to sustain the college’s technology-enabled mission.

The position requires an Associate's degree and 1–3 years of relevant experience, works on-site in IT, and reports to the Information Technology department.