IT Helpdesk Coordinator II

Southeast Kentucky Community & Technical College; Pineville (KY); On-site; USD 29,000 - 35,000; Full time

Benefits offered by this job

Health insurance

Tuition waiver

403(b) match

Vacation time

Work-life balance

Paid holidays

Closing pay

Employee Assistance Program

Job summary

The IT Helpdesk Coordinator II at Southeast Kentucky Community & Technical College supports the Pineville campus and travels to the Knox campus to resolve tech issues for students, faculty, and staff. The role focuses on troubleshooting hardware/software, maintaining patch management, and ensuring lab and classroom readiness.

Requires an associate degree with 1–3 years of relevant experience; the position is on-site, non-exempt, and enrolled in a 12-month term with travel between campuses as

Qualifications

• Associates Degree and 1-3 years relevant experience.

Responsibilities

• Perform basic and advanced troubleshooting for computers, laptops, VOIP phones, printers, and projector hardware/software.
• Assist faculty, staff, and students with computer hardware/software related issues.
• Provide technical support for all Southeast District with account information and assist with password and MFA resets as needed for all Southeast faculty, staff, and students.

Skills

IT helpdesk

Troubleshooting

Network support

SCCM

MFA resets

Windows updates

Education

Associate degree

Tools

SCCM

Microsoft Windows

Active Directory

Job description

Salary Range: $31,680.00

Contract Term Length: 12 Months

Standard Hours: 37.5

Work Location: On-Site

FLSA Status: Non-Exempt

College: Southeast KY Community & Technical College

Campus Location: Southeast Tech

Department: Information Technology

Total Rewards

Southeast KY Community & Technical College offers a competitive benefits package and an attractive work environment that supports excellence, innovation, and creativity, including:

• Exceptional health care, vision, and dental coverage for you and your family
• Tuition reimbursement/waiver for you, your spouse, and dependents
• 403(b) retirement plan: a 5% employee contribution receives a 10% employer match
• Vacation/Sick Time
• Work-Life Balance
• 9.5 Paid Holidays
• 2 Weeks Institutional Closing Pay (Last 2 weeks of December) for qualifying positions
• Employee Assistance Program

Job Summary

The IT Helpdesk Coordinator II assists with the technical troubleshooting and documentation for customers in order to support the mission of the institution through technology. This position is located on the Pineville campus but also requires travel to the Knox campus.

Job Duties

• Perform basic and advanced troubleshooting for computers, laptops, VOIP phones, printers, and projector hardware/software.
• Help maintain a stable and secure network environment by making sure all computers are patched with Microsoft updates on a regular basis.
• Check that labs are functional throughout the week so downtime will be minimized.
• Install images using SCCM that are used for computer units in the labs, mobile carts, and offices as needed per PC.
• Ensure that computers are up to date with the newest software updates as needed.
• Assist faculty, staff, and students with computer hardware/software related issues.
• Provide technical support for all Southeast District with account information and assist with password and MFA resets as needed for all Southeast faculty, staff, and students.
• Ensure that units are updated and functional for all Microsoft Teams meetings/classes to be connected by or ahead of scheduled start time. Provide any technical support needed for faculty, staff, and students to be able to attend meetings or classes.
• Assist with any training as needed for all SKCTC personnel and students on how to use the technology.
• Assist campuses with any technology needs that arise, either by in person visits, phone, or remote access.
• Travel to assist other SKCTC campuses with problems, upgrades, and training as needed. Willing to assist where needed to help the IT team meet needs or achieve goals.
• Assist students or employees from other campuses with password resets, MFA issues, or any other technical issues when calls are made to the SKCTC Helpdesk.
• Ensure all desktop computers and laptops have the latest OS installed and are updated regularly.
• VLAN Standardization (systemwide changes) in preparation of upcoming change from CISCO switches to Juniper switches.
• Color code patch cables

Minimum Qualifications

• Associates Degree and 1-3 years relevant experience.

Employee Rights - Employee Polygraph Protection Act

Equal Opportunity Employer - The Kentucky Community and Technical College System is an equal educational and employment opportunity institution.