Analyst - User Support I

GENESIS ENERGY, LLC; Houston (TX); On-site; USD 55,000 - 70,000; Full time

Job summary

Genesis Energy, LLC seeks an IT Help Desk Technician to provide frontline support for computer systems, software, and hardware in our Houston, TX offices. You will assist end users, resolve incidents, and guide remote staff through problem-solving steps with professionalism.

Responsibilities include deploying IT equipment, configuring peripherals, maintaining documentation, and tracking inventory while working after-hours as needed. Strong communication and organizational skills are essential.

Qualifications

• High School Diploma is required.
• College Degree preferred or equivalent.
• IT technical courses and certifications are a plus.

Responsibilities

• Provide technical assistance and support for computer systems, software, and hardware.
• Respond to incidents and inquiries in person, via email and over the phone in a timely and professional manner.
• Guide remote users through the problem-solving process.
• Provision and deploy laptops, desktops, printers, scanners, and other IT equipment.
• Install computer peripherals and configure software for users.
• Solicit and record feedback from end users about computer usage and IT support.
• Requisition and track inventory for IT systems and software.
• Identify technical problems with LAN, WAN, and telecommunication systems.

Skills

Windows 10

Helpdesk

End user support

Outlook

MS Office

Printer networking

Documentation/KB

Marine systems knowledge

Networking basics

Communication skills

Organizational skills

After-hours support

Problem solving

Education

High School Diploma

College Degree Preferred

IT certifications a plus

Tools

Outlook

MS Office

Internet Explorer

Job description

Key Duties:

• Provide technical assistance and support for computer systems, software, and hardware.
• Respond to incidents and inquiries in person, via email and over the phone in a timely and professional manner.
• Guide remote users through the problem-solving process.
• Provision and deploy laptops, desktops, printers, scanners, and other IT equipment.
• Install computer peripherals and configure software for users.
• Solicit and record feedback from end users about computer usage and IT support.
• Requisition and track inventory for IT systems and software.
• Identify technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and telecommunication systems.

Required Skills, Experience, and Education:

• High School Diploma
• College Degree Preferred
• IT Technical courses and certifications a plus
• 3+ years of experience with Microsoft Windows 10 operating systems.
• Minimum 3 years of helpdesk, end user support, or related experience.
• Working knowledge of enterprise desktop applications and functionality, including Outlook, MS Office, Internet Explorer, printer networking, and managing shared files.
• Working knowledge of Marine specific systems and applications.
• Knowledge of desktop\laptop\mobile hardware, network cabling, and wireless networking.
• Knowledge of IT issue tracking and knowledge base creation process.
• Excellent oral and written communication skills.
• Strong problem solving skills with attention to detail.
• Good organizational skills with aptitude for a structured work environment.
• Ability to lift and move computer equipment up to 40 lbs.
• Able to answer and work after-hours support calls.